Senior Support Analyst

2 weeks ago


England, United Kingdom ElectraLink Ltd. Full time

Senior Support Analyst - 6 month FTC
We're seeking an Senior Support Analyst to join our internal IT team for a 6 month FTC. The role involves assisting staff at our London and Nottingham offices, as well as remote workers. Candidates should possess extensive expertise in various Microsoft technologies, such as Office 365, Azure, and Power BI.

Proactively resolve Dynamics CRM and PowerBI tickets and requests
Serve as an escalation point for delivering 3rd line support.
Create and maintain comprehensive IT documentation.
Manage inventory and procure quotes as needed.
Collaborate with the Compliance and Data Privacy team to support configuration and implementation.
Assist the project department with technology-related projects.
Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider.
Review existing systems and ways of working, making recommendations at the end of the contract as part of your handover.

Looking after tickets that come into the service desk – 15%
Documenting all IT systems and process – 10%
Supporting projects with It recommendations and configuration changes – 10%
PowerBI reporting and helping users with their dashboards – 20%
Support Dynamics CRM and escalate tickets to third-party as necessary – 15%


Experienced in Microsoft 365 Admin and Mimecast administration, including MS Teams telephony.
Proficient in Microsoft 365 Intune configuration and deployment, with expertise in conditional access.
Familiarity with Power Platform and Power BI reporting and configuration.
Hybrid/ Flexible working including a 4 day week
· Private healthcare you and for family which includes pre-existing conditions
· ❤ Employee Assistance Programme and Mental Health Cover
· Annual training budget and quarterly reviews to support your professional development
· ️ Monthly social events organised by our Social Committee Why we work for ElectraLink
· Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work
· Innovative and open to new ideas to support our net-zero status
· High challenge, High support environment


Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work
Innovative and open to new ideas to support our net-zero status
High challenge, High support environment – it’s ok to make mistakes

ElectraLink is a growing company that loves technology and operates at the heart of the UK energy market by managing a central network for energy market participants to communicate, providing empowering insight into the challenges and opportunities facing the industry.

We have remote working capabilities that allow for a healthy work-life balance. Our benefits package includes private healthcare, enhanced pension contributions, extensive career development, training and more.



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