Customer Service Advisor

3 days ago

WalshamleWillows, United Kingdom Workshop Recruitment Full time

**Customer Service Advisor**

**Walsham le Willows**

**£21,000 - £23,000 dependent upon experience.**

**9.00am - 5.30pm**

Main Duties
- Take incoming calls from customers, tenants and engineers and action in a timely manner
- Ensure client orders / instructions are carried out prior to the expiry date.
- Liaise with customers, tenants, agents and engineers to confirm orders and diary bookings.
- Fully understand the services provided by the business and talk to existing customers about these in detail
- Liaise and assist in managing sub-contractors to ensure appointments are met in a timely manner and the relevant parties are informed accordingly.
- Diary management for a number of engineers ensuring that they have adequate jobs each day and if not chasing up leads and orders not already confirmed.
- Chasing non renewals and reminding customers of the inspection due dates.
- Assist in producing quotation letters and faxes e.g. drafting quote letters, obtaining prices from suppliers, etc.
- Carry out general office tasks e.g. faxing, photocopying, filing as instructed by the Operations Manager.
- Provide support to the business by covering other Customer Service desks when colleagues are on leave or have other absences

Skills and Knowledge
- The role will suit a person with a mature and professional outlook and who enjoys working in a busy office.
- The ability to prioritise and be able to multi-task efficiently and accurately is vital.
- Experience within a Customer Service background is essential

This role is based in Walsham Le Willows so a driving licence is essential. The site benefits from free on-site parking. The salary being offered is between £21,000 - £23,000 dependant on experience.. Hours of work will be 09:00 to 17:30 with a 1-hour unpaidlunch break.

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