Customer Service Advisor

4 days ago


NewtonleWillows, United Kingdom Kingdom People Full time

Job Title: Customer Service AdvisorSalary: £26,208Location: Newton-Le-WillowsWorking Pattern: 4 on 4 off shift pattern - 6pm to 6am or 7pm to 7amOur client is looking for an experienced customer service advisor to join the service desk team based in the Newton-Le-Willows office. The role is covering the night shift between the hours of 6pm & 6am or 7pm & 7am, monitoring the security shift patterns ensuring they book on and off of shifts.Duties: * Dealing with inbound enquiries from customers * Monitoring security shift * Ensuring security book on and off their shifts * Covering any absences on prebook shifts * Dealing with out of hours alarm notifications * Despatching drivers to attend sites where alarm notifications have been received to resolve * Ensuring all information is recorded on the in-house systemSkills Required: * Excellent telephone manner * Mircosoft office * Computer literate * Ideally contact centre background but not essential



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