Front of House Receptionist

5 months ago

Weybridge, United Kingdom Leo Bancroft Salons Limited Full time

**About us**

Leo Bancroft Salons Limited is a small business in Weybridge KT13 9HL. We are inclusive and rewarding, and our goal is to provide excellence through customer service..

Leo Bancroft is a Celebrity Hairdresser, Luxury Boutique Hair Salon with its very own Signature Product Range dedicated to inspiring you to look and feel beautiful. We are a family run business driven to achieve excellence. We are a fantastic company to work for with an extremely high employee retention rate. We pride ourselves on being a lovely place of work with excellent salaries and many perks & benefits, and our salon offers a very different experience to the industry standard.

Internal Company motto: "What you do, proves what you believe."

As a company, We believe that the best way to get a happy customer is to have a happy team. When you have a group of thirty people working together with the same beliefs and principles of professionalism, care and customer service it creates a fantastic overall quality of trust. These beliefs and the trust we share with each other is what makes our working environment in the salon so enjoyable.

Our product range is currently exclusive to Tesco. We offer over 100 different hairdressing related products to their consumers, supported by social media and online platforms.

Leo truly believes in the discovery of the best you. In other words, the very best version of yourself. This unique but straightforward philosophy has attracted people to him worldwide, including clients to his salon, fashion brands, A-List Celebrities, and many TV appearances.

**JOB DESCRIPTION**

**Front of House Receptionist/Manager**

We are looking for the ultimate host. The first & last impression of The LEOBANCROFT Salon Experience. A host with exceptional organisation and people skills, a good understanding of computers & bookings software, an eye for detail, the ability to communicate effectively and a smile that says it all.

**Overall**

Be excellent. Go above and beyond. Deliver random acts of kindness, Hug Customers, reward good team performances with praise. Engage and maintain regular communication with our guests and provide your full support to them and your work colleagues. Encourage our guests to visit more and more to ensure the company's sales and performance targets are met. Support the Salon Manager.

**Our System**

Gain a deep knowledge and understanding of our bookings software system. This includes bookings, stock control, marketing and reporting. Consistently maintain a wide range of knowledge of the services that we offer, our different price levels and our hair stylists strengths and weaknesses. Ensure our offering to our guests is based on this knowledge to meet their individual needs and requirements.

**Retail**

Maintain a complete understanding of the Retail products we offer. Complete courses of knowledge to help establish your professional opinion. Use our booking software to run and analyse sales reports and monitor exactly what is hot and what is not Create innovative ways to move on dead stock and ensure the salon always has the most popular products on demand.

**Marketing**

**Procedures**

Learn the Salons procedures and operations for Health & Safety protocols and Human Resources processes.

**Image**

Have a clear understanding of what a host at The LEOBANCROFT Salon should be.

**Skills**
- Minimum of 1 years experience in Customer Service while managing a reception with a booking system.
- Ability to demonstrate excellent organisational skills.
- Strong business skills and industry knowledge/awareness.
- Creative problem-solver.
- Possess excellent literacy and numeracy and written and verbal communication skills.
- Excellent IT skills.
- Demonstrate attention to detail and time management.
- Setting standards/maintaining/training experience.

**Attributes**
- Professional attitude.
- Innovative.
- Managerial flair.
- Flexibility.
- Ability to work on own initiative and delegate responsibilities.
- Committed to providing excellent customer care.
- Attention to detail/methodical.

**Full-Time Hours: 40 per week**

**A minimum of 1 Saturday per month may be required. **(depending on the success/requirements of other applicants)

**Part-Time Hours: 20 per week**

**Job Types: Full-time, Part-time, Permanent**

**Hourly Salary: £10 - £15**

Work remotely
- No

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.00-£15.00 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Hair Salon Receptionist: 1 year (preferred)

Work Location: In person

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