Mobile Services Assistant

2 months ago

London, United Kingdom Capita Full time

A Voice Operations Engineer is responsible for implementing and maintaining a telecommunications system for an organization. The job involves ensuring the smooth operation of voice and video communications systems, managing telecommunications equipment, and troubleshooting and resolving technical issues related to telecommunications.

**Job title**:
Mobile Services Assistant

The mobile team provide and support a wide range of mobile telephony solutions. We are looking for a highly motivated individual to join our team.

This role is to work within a team that supports the day to day running of mobile services for customers at a variety of locations and provide support and cover for Landline services. It will involve processing requests for new & existing telephony services & to analyse end user requests to identify their telephony needs.
- support the day-to-day operation of telecommunication systems for internal and external customers.
- manage telecommunications equipment, including PBX, voice gateways, video conferencing systems, and other related equipment.
- monitor and analyse telecommunications system performance to identify potential issues, proactively addressing these.
- troubleshoot and resolve technical issues related to telecommunications, including network connectivity, equipment failures, and software issues.
- develop and maintain telecommunications system documentation, including procedures, policies, and user manuals.

**What we are looking for**:

- knowledge of telecommunications equipment, protocols, and standards, including VoIP and SIP.
- good analytical and problem-solving skills.
- good communication and collaboration skills.
- ability to work independently and as part of a team.
- ability to manage multiple projects and priorities simultaneously.

**About Capita Technology and Software Solutions**

TSS is right at the heart of Capita, as we work to create a technology-led organization. You’ll be part of a Capita-wide network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines, sectors, and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you **.**

**What’s in it for you**:

- A competitive basic salary
- **23 **days’ holiday **(rising to 27) **with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**What we are looking for**:

- knowledge of telecommunications equipment, protocols, and standards, including VoIP and SIP.
- good analytical and problem-solving skills.
- good communication and collaboration skills.
- ability to work independently and as part of a team.
- ability to manage multiple projects and priorities simultaneously.

**What we hope you’ll do next**:
**Location**:
London
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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