Mortgage Quality Control Assessor

3 weeks ago

Nottingham, United Kingdom The Nottingham Full time

**About The Role**:
**Contract type**: Permanent

**Hours**: Full-time, 35 hours

**Location**: Head Office, Nottingham (hybrid working, 2 days a week onsite)

**Salary**: £28,000 - £30,0000

We are excited to present a unique opportunity within a newly created team at Nottingham Building Society as Mortgage Quality Control Assessor. The Mortgage Quality Control Assessor role is vital in ensuring the integrity and quality of our Mortgage processes. Your contributions will directly impact regulatory compliance, policy adherence, and creating great customer outcomes.

We are looking for applicants who are curious and keen to build a strong understanding of our business systems, processes and customer journeys for our mortgage customers. This role requires exceptional attention to detail and an analytical eye with the ability to communicate and collaborate effectively with all stakeholders.

This is a fantastic new role for someone with strong mortgage knowledge, an eye for detail and a passion for promoting positive customer outcomes.

**Here’s** a taste of what you will be doing** as a Mortgage Quality Control Assessor**:

- **
- Work collaboratively with teams internally to ensure that service SLAs are delivered.
- Promote and recognise best practice in line with processes, operating guidelines and regulatory requirements.
- Develop and maintain an appropriate monitoring framework across the department, ensuring quality of interaction with customers and supporting with early communication of missed opportunities and risk identification.
- Monitor and analyse the contents of customer interactions including inbound & outbound calls, webchats etc and the performance of front-line controls.
- Ensure that data is supplied resulting in clear, accurate and timely quality monitoring MI.
- Drive exceptional customer outcomes ensuring the customer is at the heart of everything you do.

**About **y**ou**: -**
- Knowledge of monitoring approaches and methodologies transferable to the role.
- Strong understanding of MCOB would be hugely beneficial.
- Strong communication skills with the ability to relay information in a pragmatic and proportionate manner to create and present actionable insights to Senior Management.
- Excellent time management skills, well organised, methodical and accurate.
- Curious with a desire to learn and shape the role as our business transforms.

**Reward & **B**enefits** -**
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, [25] days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda - we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

**Embracing Diversity Together**: -**

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and -

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