Customer Service
3 weeks ago
Providing customer service support within a personable and professional team, this position offers an annual salary of £25000 - £26,500. Working 37.5 hours a week, hours are between 7.30am - 5.30pm Monday to Friday, and 26 days annual leave plus bank holidaysare offered.
This is not hybrid working.a
**Duties**:
- Customer Service team breakdown issues reported into specific defects
- Produce relevant remedial work instructions
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position this person must be able to work under pressure.
**Benefits**:
- £25,000 - £26,500 per annum
- 26 days holiday
- Pension
Experience required:
- Previous new build customer service experience is beneficial
- Ability to multi-task and remain calm under pressure
- Excellent communication skills, both verbal and written
- Good eye for detail
- Excellent empathy and professionalism but also able to be assertive
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