Customer Onboarding Specialist

6 months ago

London, United Kingdom GetGround Full time

We're a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage

Our CEO and co-founder Moubin was previously at McKinsey and private equity firm APAX, whilst our CTO and co-founder Misrab is a Stanford Computer Scientist who scaled the data team at Gojek, a Tech unicorn in Asia. Listen to a podcast of Moubin speaking with our investors QED about how we're disrupting asset ownership

Our values sit at the core of GetGround - no BS, pursuit of excellence, feedback obsession and healthy ego.

**GetGround in numbers**:
‍‍
- 85 GetGrounders (ex Google, Meta, Deliveroo etc)
- £1Bn+ of assets being added onto our platform annually
- 15,000+ users across 70 countries, with a 10% market share already
- Global hubs (UK, Portugal, Hong Kong, Singapore)

**Customer Onboarding Specialist (KYC) | Hammersmith, London**

Join our Customer Operations team You will play a pivotal role in the continued stability and growth of our organisation, by serving as a front-line representative for GetGround ensuring a seamless, professional and world class experience for our customers from our Hammersmith office. Find out more our Director of Operations, Mirella (ex Monzo) here as well as Esther in our Compliance team who you will work closely with.

**What you will do**:

- Conduct initial due diligence and undertake risk based analysis on proposed new customers
- Ensure compliance with internal policies and procedures, regulatory, AML and JMLSG rules and guidelines
- Escalate issues to the Customer Operations Team Lead and the Compliance team
- Ensure customers experience an efficient and seamless process during the different stages of onboarding with us
- Contribute to achieving quarterly Operations Team objectives and key results (OKRs)
- Ensuring internal systems are up to date with relevant documents and data
- Conduct ongoing due diligence using third party screening software

**The skills and experience you will have**
- 1+ years experience working in customer onboarding as a KYC Specialist/Analyst
- Knowledge of relevant regulations e.g. AML
- Experience with conducting due diligence on individuals and entities** **using a risk based approach
- Impeccable written and verbal communication skills
- Ability to prioritise effectively across competing demands

**It's a bonus if you have**:

- Experience conducting enhanced due diligence and/or source of funds
- Experience working in a FinTech or start-up
- An understanding of limited company structures and of the property industry

**Our benefits**
- Competitive salary + stock options
- Private health + dental benefits
- Flexible/hybrid working (check details with your recruiter)
- 12 mental health days off annually (1 per month) PLUS holidays and public days off
- Mental health support - 24/7 access to mental health support, counselling, therapy & coaching through Spectrum.Life for all employees and their immediate family
- Team and company-wide events
- 360° performance reviews to promote a culture of growth and development
- Support for conferences and professional learning & development

[+ other localised benefits depending on your office location e.g. free breakfast daily and free gym ‍️ membership in London)

**What we are building**

The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

**Diversity & inclusion at GetGround**
- 42% of our employees identify as female or non-specified, 58% as male
- 19 nationalities represented across offices in 5 countries
- Our work on Design Accessibility
- Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

LI-Hybrid

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