German Customer Care Specialist

2 weeks ago


Wembley Central, United Kingdom Cactus Search Full time

**German Customer Care Specialist
- Central London - Hybrid working (3days office/2days working from home) - Contact Centre & Live Chat Experience (ESSENTIAL)**

**RESPONSIBILITIES**:

- Provide first line response and be the point of contact for all customer queries
- Analyse contact drivers to fully understand our customer needs
- Achieve top quality Customer Satisfaction/Quality scores
- Update all system notes at the end of the customer interaction ensuring they meet the department’s required standards
- Adhere to the Complaints management process, and adopt a proactive approach to problem solving in order to prevent escalations
- Review continuously FAQs and update when necessary
- Provide translations and update standard responses
- Demonstrate role model behaviours by engaging and supporting your colleagues to create a respectful and positive working environment
- Adopt a professional manner in all interactions with internal and external customers
- Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines
- Assist line manager with additional requested tasks

**LANGUAGE CAPABILITY**:

- Must have strong written communication skills in English to understand and respond to customer issues
- Must have strong written communication skills in English and German to understand and respond to customer issues

**SKILLS AND ABILITIES**:

- Computer literate in all Microsoft packages
- Organised, with high sense of priority
- Good levels of numeracy, accuracy and attention to detail
- Strong work ethic, can work independently and as part of a team
- Passionate for our brand and customer service
- Excellent interpersonal skills and the ability to build and maintain strong relationships



  • Wembley Central, United Kingdom Cactus Search Full time

    **German Customer Care Advisor - Central London - Hybrid working (3days office/2days working from home) - Contact Centre & Live Chat Experience (ESSENTIAL)** **RESPONSIBILITIES**: - Provide first line response and be the point of contact for all customer queries - Analyse contact drivers to fully understand our customer needs - Achieve top quality Customer...


  • Central London, United Kingdom Drift Specialist Recruitment Limited Full time

    My client, a rapidly growing FMCG based in Central London are recruiting a pro-active and flexible German Speaking Management Accountant to join their Finance department and support the growth of the group, including setting up the accounting processes forthe new brands. This new position will report to the Financial Controller, work in close relation with...


  • Central London, United Kingdom Tiger Recruitment Full time

    My client is a well-established fintech company searching for a Product Content Specialist, German speaking. You will be enrolled on a contract until the end of the year with a view to extend. This role offers hybrid working, two days from home and the offices are based near Victoria. Hours: 8:30 – 5:30 Monday to Friday. You will be working closely with...


  • Wembley Central, United Kingdom Medicareplus International Ltd Full time

    Job DescriptionJob SummaryRA Specialist is responsible for ensuring continued compliance of the Quality Management System of the company with the relevant Medical Device Regulations, International Standards, and Customer Requirements and that this is maintained and implemented accordingly.Responsibilities· Responsible for maintaining and supporting the...

  • Pallative Care Nurse

    2 weeks ago


    Hackney Central, United Kingdom Leaders In Care Recruitment Ltd Full time

    Are you a passionate Clinical Nurse Specialist looking for a rewarding role in Supportive/Palliative Care? Our client, a prestigious healthcare provider based in London, is on the hunt for a dedicated professional to join their team. This is a full-time role, Monday to Friday, where you will be part of a multidisciplinary team delivering bespoke care to...


  • Wembley Central, United Kingdom Medicareplus International Ltd Full time

    Job DescriptionJob SummaryQA Specialist is responsible for ensuring continued compliance of the Quality ManagementSystem of the company with the relevant Medical Device Directives, Medical Device Regulations,International Standards, and Customer Requirements and that this is maintained andimplemented accordingly.ResponsibilitiesProvide day-to-day support and...

  • Specialist Cleaner

    4 weeks ago


    Wembley, United Kingdom Pinnacle Group Full time

    **Specialist Cleaner **(2428)****: **Overview**: **Ref**: 2428 **Salary**: £23,500 - £25,000/annum **Location**: - United Kingdom - England - Greater London - Wembley **Contract Type**: Permanent **Posted**: 13 April 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including...


  • Wembley, United Kingdom Susan Hamilton Full time

    Warehouse Customer Service Assistant, HA9 Middlesex, £23kWorking for a specialized Italian food distributor, the warehouse is open to both the public as well as online orders. With the food being imported from Italy, strong knowledge of specialist Italian food and products is essential.As the Warehouse Customer Service Assistant, you will be* Welcoming and...

  • Customer Service

    4 weeks ago


    Wembley, United Kingdom Directions Recruitment Specialists Full time

    We have just taken a perm role for a Customer service person based near Stonebridge park station ( Wembley) the role is office based As a Customer Service Assistant, you will - Support the planning of training programs. - Liaise with external customers to process the booking of training and assessment events (as per the company booking procedures)...

  • Vehicle Paint Sprayer

    1 month ago


    Wembley, United Kingdom R44 Performance LTD Full time

    R44 Performance is a leading automotive online parts retailer, providing a one stop shop for Styling, Performance and Accessories for German performance cars. Additionally, to our website, we have our fully operational workshop and new body shop department where we strive for the best customer service and products available. R44 Body Shop is a specialist...


  • Wembley, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIALLONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will...


  • Wembley, United Kingdom Essential Employment Full time

    Customer Service Officer needed in Wembley £13.39 ph ref 5220340 This role will involve: - Recycling and Waste, Switchboard, Children and Families Information Service, Environmental Health and Protection, Housing Benefit/Council Tax Support, and Environment and Protection amongst others. - To provide a prompt, efficient and professional service and...


  • Wembley, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIAL LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTURE Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You...


  • Wembley, United Kingdom Get-Recruited (UK) Ltd Full time

    CUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIALLONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will...

  • Year 2 Teacher

    1 week ago


    Wembley Central, United Kingdom Wayman Recruitment Group Full time

    Job DescriptionAre you an enthusiastic qualified Primary Teacher looking for an exciting upper Year 2 Teacher role from January 2024?Do you want to work in a school that is dedicated to nurturing well-rounded, confident children equipped for their future?Wayman Education is looking for a Year 2 Teacher in Wembley! This is an opportunity to work within an...

  • Year 4 Teacher

    1 week ago


    Wembley Central, United Kingdom Wayman Recruitment Group Full time

    Job DescriptionYear 4 Teacher - Excellent Primary School - Wembley, LondonAre you an enthusiastic qualified Primary Teacher looking for an exciting Year 4 Teacher role from January 2024?Do you want to work in a school that is dedicated to nurturing well-rounded, confident children equipped for their future?Wayman Education is looking for a Year 4 Teacher in...


  • Wembley Central, United Kingdom Pertemps Medical Full time

    **Plastic Surgery Consultant Locum - £650+ Per Session - Central London** **Specialty**: Plastic Surgeon with Specialist registration **Location**: Central London **Client**: Private client **Start Date**: ASAP **Hours**: 2 sessions per week ideally, potentially more **Duration**: on going **Pay**: £650+ per session self-employed or Ltd...


  • Wembley, United Kingdom Medicareplus International Ltd Full time

    Job SummaryRA Specialist is responsible for ensuring continued compliance of the Quality Management System of the company with the relevant Medical Device Regulations, International Standards, and Customer Requirements and that this is maintained and implemented accordingly.Responsibilities· Responsible for maintaining and supporting the promotion of...


  • Wembley, United Kingdom Medicareplus International Ltd Full time

    Job SummaryIncrease your chances of an interview by reading the following overview of this role before making an application.RA Specialist is responsible for ensuring continued compliance of the Quality Management System of the company with the relevant Medical Device Regulations, International Standards, and Customer Requirements and that this is maintained...


  • Wembley, United Kingdom Medicareplus International Ltd Full time

    Job SummaryIncrease your chances of an interview by reading the following overview of this role before making an application.RA Specialist is responsible for ensuring continued compliance of the Quality Management System of the company with the relevant Medical Device Regulations, International Standards, and Customer Requirements and that this is maintained...