Customer Service
2 weeks ago
We have just taken a perm role for a Customer service person based near Stonebridge park station ( Wembley)
the role is office based
As a Customer Service Assistant, you will
- Support the planning of training programs.
- Liaise with external customers to process the booking of training and assessment events (as per the company
booking procedures) ensuring all inquiries are closed off correctly.
- Build positive relationships with key contacts and customers on a regular basis.
- Provide excellent and efficient customer service to allocated external company accounts.
- Support the accounts department with finance procedures and systems.
- Ensure compliance with governing bodies as guided by the Head of Training function and Industry Standards.
- Attend and participate in team meetings.
- If required, attend, and participate in meetings with customers.
- Assist the finance team in the processing of invoices and over-the-phone payments from customers.
- Where required, to coordinate competency management contracts such as liaising with external employees,
and booking training/assessments.
- Engage in Continuous Professional Development (CPD) as required by the company.
- Undertake where required, outbound sales calls to prospective new customers as well as promote special
offers to existing customers.
- Ensure all qualification expiry dates are captured on CMS or an equivalent system.
- Generate the expiries list fortnightly and distribute to the department managers, while maintaining a 6-week
look ahead
- Effectively plan training requirements on CMS or equivalent system and Training calendar for core skills and
specialist skills for; staff based on expiries and ad hoc requests for; Print skills cards and log the issuing
of cards on the skills Card Log Register' as required.
- Work closely with Project/ Portfolio Managers to ensure that training is planned around the operational
demands of the business
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