Customer Installations Scheduler

6 months ago


Edinburgh, United Kingdom Lothian Broadband Full time

Job Advert

We are looking for two customer-focused and organised individuals to join our team as Customer Installations Schedulers. These roles will manage the installation process for our full fibre broadband customers.

Part of the Customer Operations team you will act as the conduit between our customers and our field-based installation engineers. Collaborating with several internal teams (commercial, engineering, customer service) you will develop and maintain our installation schedules and manage the daily dispatch & routing of our field-based installers.

Working with others you will ensure you deliver our installation targets whilst balancing customer requirements, installer resource availability & the complexity of each install.
- Develop & maintain detailed installation schedules, taking into account factors such as install complexity, customer preference & resource availability.
- Keep customers informed, providing them with accurate and timely information about the installation process.
- Tracking co-ordination and rescheduling of failed installations
- Act as point of contact for customers regarding installation scheduling and updates.
- Assign installers to specific jobs based on skills, availability & geographic location.
- Address and resolve scheduling conflicts, delays, or unforeseen issues that may arise during the installation process.
- Collaborate and plan with other departments to overcome obstacles and keep installation targets on track.
- Maintain detailed records of installation schedules, customer communications, and any changes to the original plan.

**What you will bring**

The Installation Scheduler plays a crucial role in ensuring that installations are completed on time, within budget, and to the satisfaction of customers.
- Previous experience in a contact centre or scheduling role
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with customers & cross-functional teams
- Effective communication, attention to detail, and problem-solving skills are essential
- A true customer champion, ensuring there is a focus on customer resolution of installation challenges
- The ability to multi task and juggle different activities at the same time
- Strong organizational skills, able to plan & manage timelines, resources and logistics
- Be flexible to work a shift pattern between the hours of 8am and 8pm Monday to Friday and 9a, to 5pm on Saturdays

There is a 1 x full-time role and 1 x Fixed Term Contract available. Immediate start available.



  • Edinburgh, United Kingdom HBNL Full time

    Job Advert We are looking for a customer-focused and organised individual to join our team as Customer Installation Scheduler. This role will manage the installation process for our full fibre broadband customers. Part of the Customer Operations team you will act as the conduit between our customers and our field-based installation engineers. Collaborating...


  • Edinburgh, United Kingdom HBNL Full time

    Job Advert We are looking for two customer-focused and organised individuals to join our team as Customer Installations Schedulers. These roles will manage the installation process for our full fibre broadband customers. Part of the Customer Operations team you will act as the conduit between our customers and our field-based installation engineers....

  • Installer

    6 months ago


    Edinburgh, United Kingdom Pro pave surfacing ltd Full time

    Job Overview: We are seeking a dedicated Installer to join our team. As an Installer, you will be responsible for installing various products and equipment according to specifications. **Duties**: - Install products and equipment in residential or commercial settings - Follow installation guidelines and blueprints to ensure accurate placement - Inspect and...

  • Furniture Installer

    6 months ago


    Edinburgh, United Kingdom Hammonds Furniture Full time

    **Furniture Installer** **Job Type**: Full Time **Location**:Scotland **Salary**:£200 - £260 per day. **The Role** As a Hammonds Installer, you are responsible for transforming our customers’ homes; installing their products with pride and passion. You will be installing fitted furniture to an excellent standard, bringing customers dreams alive. As...


  • Edinburgh, Edinburgh, United Kingdom Global Recruitment Group Full time

    Job SummaryThe Fire Door Installation Supervisor is responsible for the effective coordination and delivery of fire door installation projects. This includes managing installation teams, coordinating with clients, vendors, and suppliers, and ensuring that installations meet company standards and customer expectations.Key ResponsibilitiesProject...


  • Edinburgh, Edinburgh, United Kingdom Global Recruitment Group Full time

    Job SummaryThe Door Installation Manager is responsible for overseeing all aspects of door installation projects, ensuring quality, safety, and timely completion. This role involves managing installation teams, coordinating with clients, vendors, and suppliers, and ensuring that installations meet both company standards and customer expectations.Key...

  • Van Driver/installer

    7 months ago


    Edinburgh, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking for an experienced Van Driver / Installer for our Edinburgh based client. Our clients are a market leader in the supply of bespoke office electronic throughout the UK. Due to continued growth, they now require an additional Van Driver / Installer to join their team, on a full-time basis. **Duties**: - The...


  • Edinburgh, United Kingdom HF Group Full time

    Job Title: Customer Service Coordinator - Electrical Scheduling Salary: Negotiable upon experience circa £25k - £27k per annum Location: Edinburgh Job Type: Full Time, Permanent Working Hours: Monday – Thursday: 07:30 – 16:30, Friday: 07:30 – 16:00 The Position Due to continued growth in our Edinburgh office, we are looking to hire a new Electrical...


  • Edinburgh, United Kingdom CV-Library Full time

    Job Title: Customer Service Coordinator - Electrical Scheduling Salary: Negotiable upon experience circa £25k - £27k per annum Location: Edinburgh Job Type: Full Time, Permanent Working Hours: Monday – Thursday: 07:30 – 16:30, Friday: 07:30 – 16:00 The Position Due to continued growth in our Edinburgh office, we are looking to...


  • Edinburgh, United Kingdom HF Group Full time

    Job Title: Customer Service Coordinator - Electrical SchedulingSalary: Negotiable upon experience circa £25k - £27k per annumLocation: EdinburghJob Type: Full Time, PermanentWorking Hours: Monday – Thursday: 07:30 – 16:30, Friday: 07:30 – 16:00The PositionDue to continued growth in our Edinburgh office, we are looking to hire a new Electrical Service...


  • Edinburgh, United Kingdom Lothian Broadband Full time

    **The job at a glance** Reporting to the Early Life Customer Operations Manager, customer operations executives are responsible for managing customers through our early life pipeline, ensuring they are on-boarded effectively. Early Life is a critical stage in our customer journey - we support new customers through the sign up, installation, and setup of...


  • Edinburgh, United Kingdom Lothian Broadband Full time

    Job Advert **The job at a glance** Reporting to the Early Life Customer Operations Manager, customer operations executives are responsible for managing customers through our early life pipeline, ensuring they are on-boarded effectively. Early Life is a critical stage in our customer journey - we support new customers through the sign up, installation, and...

  • Sign Installer

    7 months ago


    Edinburgh, United Kingdom Baillie Signs Full time

    Friendly and polite manner - Sign installation - Enthusiastic - Ability to problem solve - Attention to detail - A full clean driving licence - Good timekeeping - Delivering quality workmanship within tight deadlines Preferable skills: - CSCS card - IPAF card - PASMA card - Asbestos training **Job Types**: Full-time, Permanent **Salary**:...


  • Edinburgh, United Kingdom Audio Light Systems ltd Full time

    Audio Light Systems ltd are looking for an experienced Audio-Visual Installation Technician to integrate within our AV installation Team. Based in Edinburgh and working throughout the UK. Audio Light Systems are a company with a reputation for quality installations across a wide range of disciplines. The role includes working on large construction sites...


  • Edinburgh, Edinburgh, United Kingdom Harrison Scott Associates Full time

    Harrison Scott Associates has partnered with a renowned creative agency seeking an Installation Manager. The ideal candidate will possess exceptional leadership skills, ensuring seamless project execution and staff supervision.ResponsibilitiesThe successful applicant will be accountable for planning and executing installations, conducting site surveys, and...

  • Ev Installer

    6 months ago


    Edinburgh, United Kingdom ChargedEV Full time

    **Location**: Edinburgh and surrounding area **Salary**:£37,000 plus uncapped performance bonus **Contract**: Permanent, Full time **Working Pattern**:45 hours per week, Monday-Friday We have excellent opportunities for qualified domestic Electricians who want to be part of one of the UK's fastest growing industries. You will be joining our growing team of...


  • Edinburgh, United Kingdom Wren Kitchens Full time

    We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! With three state-of-the-art manufacturing facilities, our kitchens offer the easiest installation in the UK. Due to increased demand, we have an exciting opportunity to work with...

  • Blind Fitter/installer

    6 months ago


    Edinburgh, United Kingdom Forth Blinds Full time

    **Blind Installer/Fitter** **Who are We?** Forth Blinds is a family-owned company based in East Lothian who play a unique role in providing a high level of craftmanship and design to people’s homes to bring their design ideas to life. We offer a bespoke service for each customer and are experts in made to measure window blinds who are local to East...

  • Scheduling Coordinator

    6 months ago


    Edinburgh, United Kingdom People Source Consulting Full time

    **Scheduler | Microsoft Applications | Excel | ServiceNow | Mobile Devices** **Scheduler** My client is a leading technology and service provider who are looking for a scheduling coordinator. This is a great opportunity to work in a fast-paced environment. Your main responsibilities will be to manage the management of mobile device asset inventory. This...


  • Edinburgh, United Kingdom McRobb Display Full time

    McRobb Display Ltd is an Employee Owned company that specialises in the production and installation of large format branding graphics and signage and is looking for an enthusiastic individual, to join our busy team at an exciting point in our company’s history. Established in 1971 McRobb Display are Employee Owned, dynamic, award winning sign, exhibition...