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Receptionist

4 months ago

Redditch, United Kingdom The Abbe Hotel Redditch Full time

**Paid overtime + incentive scheme + additional service-related holiday + golf discounts + spa discounts + free parking + hotel discounts + food and drink discounts + meals on duty + uniform + reward and recognition scheme + discounts for your friends and family + refer a friend scheme + training & development opportunities.**

We are now recruiting a **Receptionist **to join our team at **The Abbey Hotel**
- This role is a permanent 32 hour contract. _

**Specifically, you will be responsible for performing the following tasks to the highest standards**:

- To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
- To provide professional, friendly and efficient Reception service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction.
- Create and take advantage of sales opportunities in order to maximise hotel revenue.
- To welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and when checking out of the hotel.
- Answer telephones promptly and correctly to maximise business and minimise guest frustration.
- Be fully aware of daily activities in the hotel and ensure knowledge of hotel facilities and promote them whenever possible.
- Maintain good working relationships with colleagues in the reception area and other departments of the hotel.
- Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied.
- Have a flexible approach to the hours you are required to work and always work as a team.

If being a **Receptionist** at **The Abbey Hotel** is the role for you, we want to hear from you

**Job Type**: Permanent

**Salary**: £10.52 per hour

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Referral programme

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Redditch (required)

Work Location: In person