Bar Supervisor

**Professional and Support Services Limited**
**Disgrifiad Swydd - Pennaeth Cyllid**

**Bar Supervisor**
**Starting salary £22,662**

Our hospitality colleagues are very valued at the Royal Welsh College of Music and Drama and we are looking to appoint a Bar Supervisor to join our team.

Our Bar Supervisor ensures operational standards are maintained and small teams are supervised to deliver efficient and high-quality bar services during an exciting range of public and private events including performances, graduation ceremonies, VIP receptions, weddings, filming sessions, royal visits, fine-dining events and conferences. Ensuring customer expectations and operational standards are met by our bar team is central to the success of these.

Our students are immersed in a live industry environment from the moment they arrive. With some of Wales’ most prestigious venues, the College operates a dynamic arts centre, and our performance programme of world class professionals is integral to students’ training. We nourish our future professionals, so they push new boundaries and make their mark in the creative industries, aspiring to brilliant careers. The future starts here.

We are committed to creating a workforce that is representative of society. Currently, people from ethnically diverse communities, those who self-identify as disabled and neurodiverse and transgender individuals are under

This is permanent full-time role, working 37 hours per week. We offer a number of employee benefits including an excellent pension scheme and generous annual leave entitlement. We operate a flexible working system and offer opportunities for overtime. Discover the advantages of working with us.

**Professional and Support Services Limited**
**Disgrifiad Swydd - Pennaeth Cyllid**

**Job position **Bar Supervisor

**Department **Catering

**Providing services to **Royal Welsh College of Music and Drama

**Grade and salary **Grade C £22,662

**Hours of work **Full time (37 hours per week)

**Contract duration **Permanent

**Reports to **Catering Operations Manager

**Job Purpose**

Our Bar Supervisor ensures operational standards are maintained and small teams are supervised to deliver efficient and high quality bar services during a wide range of public and private events including performances, graduation ceremonies, VIP receptions, weddings, royal visits, filming sessions, fine-dining events and conferences. Excellent customer service from our bar team is central to the success of these.

**Key Responsibilities**
- To maintain a polite, positive and professional manner at all times.
- To supervise the serving of all our customers in our public bar and any mobile bar stations and ensure excellent standards of service and presentation achieves high levels of customer satisfaction at all times.
- To supervise the setting up, clearing and topping up of our public bar and any mobile bar stations with drinks, service equipment, signage and promotions and report any equipment or systems failures to the Catering Manager.
- To ensure our bilingual bar pricelist is correctly displayed and all bar tills are kept up-to-date with price changes.
- Be the first point of contact for customers during service and feedback customer comments and operating issues to the Catering Operations Manager.
- To ensure teams are supervised to follow College procedures for service delivery and bar income either via tills or invoicing systems.
- To contribute towards the delivery of drinks requirements for events and undertake drinks preparation as required.
- To supervise teams to ensure all departmental health and safety and bar hygiene practices are implemented, audit action points are implemented, hazards are identified, improvements are highlighted and non-adherence of practices are reported to the Catering Manager.
- To follow College operating standards for purchasing, deliveries, stock control, stock-taking and invoicing.

**Professional and Support Services Limited**
**Disgrifiad Swydd - Pennaeth Cyllid**

**Key Responsibilities**
- To assist the Catering Manager with new staff inductions and on job training, new standards ensuring details are recorded in staff files.
- To undertake any professional development and training appropriate to the post including becoming an Alcohol Personal Licence Holder.

**Person specification**

1 Supervising a small team of staff in a collaborative and respectful way. *

2 Communicating in a friendly and welcoming way and delivering excellent customer service to customers *

3 Maintaining professional standards in relationships, including non-discriminatory practices, and to maintain a high level of confidentiality and discretion. *

4 Contributing to the College’s core values of fairness, dignity and respect, and celebrate diversity, equality and inclusion of people from all sectors of society *

5 Being flexible to work some unsocial hours at weekends and evenings which will be planned and notified in adv