Lettings Administrator

5 days ago


Liverpool, United Kingdom Urban Sleep Full time

Urban Sleep is one of the biggest private student accommodation providers in Liverpool is expanding and looking for enthusiastic, positive people to join our Student Accommodation team.

As a Lettings & Customer Service Administrator, you will be working in a dynamic team at one of our centrally located high quality developments. You will help students to choose and secure their accommodation and will support them throughout the tenancy by providing accommodation services such as handling parcels, recording maintenance, collecting rent and ensuring that the accommodation is safe and well presented.

You will perform administrative duties and provide support to the Property Supervisors and the Accommodation Manager as required. You will respond to customer enquiries and participate in the marketing, letting and administration of properties, and provide a continuous reception cover throughout the week.

Essential Job Functions
- Providing exceptional customer service to all clients & partners
- Carrying out reception duties and providing continuous cover, which includes working some weekends and bank holidays.
- Opening and closing reception, managing presentation of the communal areas, entrances, lobbies.
- Updating various spreadsheets & trackers, recording issues.
- Carrying out pre arrival, termly and check out inspections.
- Carrying out property checks & assisting the Property Standards Team with H&S duties & tasks.
- Taking payments and assisting with debt collection.
- Monitoring stock of stationery & office supplies.
- Sorting out the post, recording parcels, accepting deliveries.
- Writing and distributing notices to students.
- Assisting during the check-in and check-out days.
- Working with Property Supervisors to ensure budgets are controlled in line with targets.
- Managing keys and responses to lock outs.
- Participating in handovers and following up issues.

**About You**

We are looking for an active, friendly individual with a passion for customer service and hospitality. Very good attention to detail and reliability are key to this role.

**Essential**
- Great IT skills: Excel, Word, Outlook
- Previous experience working with booking software
- Previous experience in hospitality/lettings
- Excellent verbal and written communication skills
- A mature, positive attitude
- Professional presentation
- Ability to provide excellent customer services to clients and colleagues alike
- Ability to work in a fast-paced environment

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£20,500.00 per year

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

**Salary**: £19,500.00-£20,500.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)


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