Pet Shop Assistant
6 months ago
**Job title**:
Pet Shop Assistant.
**Location**:
81 Brandreth Road, Cardiff, CF23 5NU
**Contract**:
Full Time Contract 30 Hours
**Hours**:
30 working hours per week over 6 days
- Between Monday and Saturday.
- With varied working hours.
- unpaid 30-minute lunch break each day.
**Accountable to**:
Scott Peckham (Area Retail Manager).
**Salary**:
National Minimum Wage.
**How to apply**:
- Burns Pet Nutrition Ltd, 99 Ferry Road, Kidwelly, Carmarthenshire, SA17 5EJ
**Closing date**:
**Job Summary**
Support the Retail Manager with day-to-day retail operations and to maintain consistently outstanding standard of customer service.
A **fully flexible approach to work** is essential to the role including weekends, additional hours and cover unforeseen circumstances as required.
**Key Responsibilities**
**Customer Service**
- Communicate the benefits of Burns products/services to customers and distribute promotional materials.
- Process customer purchases and orders at the point of sale accounting for petty cash, refunds and receipts.
- Deal with customer enquiries in a professional manner, referring them to our Nutritional Helpline and liaise with other departments as required.
- Support the Retail Manager to continuously evaluate customer needs.
- Update social media platforms regularly (training will be provided).
**Operational**
- General administrative duties (e.g. stock control).
- Support the Retail Manager with securing the premises and stock loss prevention.
- Comply with relevant legislation and restrictions.
**Health and Safety**
- Comply with relevant legislation, restrictions and risk assessments.
- Lone Working.
- Maintain a high standard of housekeeping within the workplace to create a pleasant environment for staff and customers.
- Report faulty or damaged merchandise and equipment to the Retail Manager.
- **Co-operate with Burns’ organisational policies and procedures for Health and Safety** including PPE and reporting adverse events
You will also be required to carry out any other duties which may be reasonably required of you.
**Core Competencies**
**Description**
**Essential / Desirable to the Role**
**Employment**
**Experience**
Previous experience in a customer service
related role.
Desirable.
**Knowledge and Understanding**
Basic knowledge of customer service techniques.
Essential.
**Job Specific**
**Skills**
Competent to use Microsoft Office packages
(e.g. Outlook, Word, Excel).
A high standard of literacy and numeracy.
Full UK driving licence.
All Essential.
**Personal**
**Qualities**
Strong communication and interpersonal skills
with the ability to empathise with customers.
Organisational skills, attention to detail
and ability to multitask.
Demonstrate cultural awareness and
respect for diversity.
All Essential.
**Job Type**: Permanent
**Salary**: £7.66-£10.89 per hour
Expected hours: 30 per week
**Benefits**:
- Childcare
- Company pension
- Employee discount
- Flexitime
- Sick pay
- Store discount
Schedule:
- Day shift
- Flexitime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Cardiff, CF23 (required)
Work Location: In person
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