Pet Shop Assistant

6 months ago


Cardiff, United Kingdom Burns Retail & Hospitality Ltd. Full time

**Job title**:
Pet Shop Assistant.

**Location**:
81 Brandreth Road, Cardiff, CF23 5NU

**Contract**:
Full Time Contract 30 Hours

**Hours**:
30 working hours per week over 6 days
- Between Monday and Saturday.
- With varied working hours.
- unpaid 30-minute lunch break each day.

**Accountable to**:
Scott Peckham (Area Retail Manager).

**Salary**:
National Minimum Wage.

**How to apply**:

- Burns Pet Nutrition Ltd, 99 Ferry Road, Kidwelly, Carmarthenshire, SA17 5EJ

**Closing date**:
**Job Summary**

Support the Retail Manager with day-to-day retail operations and to maintain consistently outstanding standard of customer service.

A **fully flexible approach to work** is essential to the role including weekends, additional hours and cover unforeseen circumstances as required.

**Key Responsibilities**

**Customer Service**
- Communicate the benefits of Burns products/services to customers and distribute promotional materials.
- Process customer purchases and orders at the point of sale accounting for petty cash, refunds and receipts.
- Deal with customer enquiries in a professional manner, referring them to our Nutritional Helpline and liaise with other departments as required.
- Support the Retail Manager to continuously evaluate customer needs.
- Update social media platforms regularly (training will be provided).

**Operational**
- General administrative duties (e.g. stock control).
- Support the Retail Manager with securing the premises and stock loss prevention.
- Comply with relevant legislation and restrictions.

**Health and Safety**
- Comply with relevant legislation, restrictions and risk assessments.
- Lone Working.
- Maintain a high standard of housekeeping within the workplace to create a pleasant environment for staff and customers.
- Report faulty or damaged merchandise and equipment to the Retail Manager.
- **Co-operate with Burns’ organisational policies and procedures for Health and Safety** including PPE and reporting adverse events

You will also be required to carry out any other duties which may be reasonably required of you.

**Core Competencies**

**Description**

**Essential / Desirable to the Role**

**Employment**

**Experience**

Previous experience in a customer service

related role.

Desirable.

**Knowledge and Understanding**

Basic knowledge of customer service techniques.

Essential.

**Job Specific**

**Skills**

Competent to use Microsoft Office packages

(e.g. Outlook, Word, Excel).

A high standard of literacy and numeracy.

Full UK driving licence.

All Essential.

**Personal**

**Qualities**

Strong communication and interpersonal skills

with the ability to empathise with customers.

Organisational skills, attention to detail

and ability to multitask.

Demonstrate cultural awareness and

respect for diversity.

All Essential.

**Job Type**: Permanent

**Salary**: £7.66-£10.89 per hour

Expected hours: 30 per week

**Benefits**:

- Childcare
- Company pension
- Employee discount
- Flexitime
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Cardiff, CF23 (required)

Work Location: In person


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