Bereavement Officer

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The post holder is responsible for co-ordinating and issuing the Medical Certificate Cause of Death and all associated administration duties. The post involves considerable contact with relatives and those associated with the deceased patient, Funeral Directors, Medical staff, Coroner’s Office, Medical Examiners Team, Trust employees and relevant outside agencies. The post holder must work to all Trust Policies, procedures and legal requirements.

**Cross site cover across the NCA included in the post.**

The Bereavement admin team, is a small but busy service. With staff that have specialist knowledge, and are able to provide support and guidance to families following the loss of a loved one.

We work closely with Bereavement Nurses, the Medical Examiners, Medical teams, Nursing staff and wider communities.

The role involves having compassion and empathy to families, and having excellent communication skills.

Staff within the team, strive to provide an exceptional service. And to make sure that the families do not encounter any further distress.

**Main duties of the job**:
Relaying sensitive information using tact, diplomacy, and empathy where the need arises.

Liaise with medical and technical staff within the Trust, Funeral Directors, Registrars, Coroner’s Office, other outside agencies, next of kin, relatives and friends or the appointee of the deceased as required, being professional at all times.

Deal with correspondence and telephone calls of a sensitive and confidential nature.

To be aware of differing religious and cultural beliefs, relating to death. And supporting families so that specific wishes and requests are met where possible.

To work flexibly and to work additional hours as and when required to meet the demands of the service. To provide temporary cover on other hospital sites as and when required on an ad hoc basis

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge, Skills, Experience**:
**Essential criteria**:

- Demonstrate good verbal communication skills to liaise with all levels of staff and the public.
- To be able to priorities and mange own workload effectively.

**Desirable criteria**:

- Health Service experience.

**Qualifications**:
**Essential criteria**:

- NVQ level 3 in business admin or equivalent experience. e/experience
- GCSE in Maths & English (Grade C minimum or equivalent level of experience)
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**: