Repairs Administrator
6 months ago
Our client is a family run building maintenance company based in King's Lynn. They are currently seeking a repairs administrator to join their friendly team.
**Duties include -**
Managing the future schedule of appointments for trades operatives carrying out work in social housing properties. This will involve working with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments.
**Key Responsibilities**:
- Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
- Effective use of the in house system to actively schedule available operatives and sub-contractors to jobs.
- Deal with repairs, demanding customers and tenants who have maintenance problems in their homes to contain issues and maintain customer satisfaction.
- Ensure that the system is updated in a timely manner so that the client and the operations are in receipt of the most up to date information.
**Skills / Experience**
- Good working knowledge of the IT packages: Microsoft Office, Word & Excel
- Excellent administration skills
- Excellent written and oral communication skills
- Good knowledge of repairs and maintenance sector or trade-based background (preferred not essential)
Hours of work are Monday - Friday 9am-5pm. 37.5 hours per week.
IND1
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£24,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Reference ID: JG/RepairsAdmin
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