Senior Credit Control Clerk

2 weeks ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: - £25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 24 March 2024

The Role

Newcastle University Finance Hub is a large team of skilled and experienced colleagues who manage the financial business activities of the University. We provide a professional and proactive service to our students, colleagues, and stakeholders. We are committed to supporting the personal and professional development of our team.

We are looking to appoint a Senior Credit Control Clerk to join our talented and supportive team.

We would love to hear from you if you are an excellent communicator who builds positive relationships with colleagues and stakeholders, while presenting high levels of customer service. You should have demonstrable experience of managing high volume workloads, prioritising your time to work with both integrity and initiative. With competence to deputise for the Credit Control Supervisor when on occasions required.

You will work within the guidelines of the University Credit Policy to pursue debt from primarily Research Customers and NHS Trusts. You will deputise for the Credit Control Supervisor in their absence. Much of the work involves communicating internally with Schools/Units and externally with customers on a daily basis whilst also presenting a high level of customer service.

This role is full time open ended, we are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended/hybrid working.

Key Accountabilities
- Supporting the Credit Control Supervisor with the day to day duties and monitoring of tasks. In addition to deputise for the Credit Control Supervisor in their absence ensuring that credit control procedures are adhered to
- Monitor and review accounts to ensure credit notes are appropriately raised and journals input in order that payments are correctly allocated and that bank charges and exchange rate differences are posted correctly
- Work with the Income Reconciliation Team to monitor un-invoiced income on customer accounts, liaising with customers to identify what it is in relation to, and to request from the relevant School/Unit that invoices are raised or refunds issued where necessary
- Contribute to resolving invoice queries in a timely manner by communicating with the originating School/Unit and Customer, and to maintain, update and monitor a debt query list
- Identify refunds due to customers and produce necessary documentation in accordance with the Income Section refund procedure to pass to the relevant person/s for authorisation
- Prepare reports and management information from the SAP financial management system, including the Aged Debt Report, unallocated cash report and query list
- Communicate with Principal Investigators of research projects, Heads of Schools/Units and Contract Financial Management to ensure that whilst income collection is paramount, important relationships are maintained concerning current and future sponsorship projects

The Person

Knowledge, Skills and Experience
- Good IT literacy particularly in Microsoft Office (Excel, Word and Outlook) and the ability to design and compile report specifications using this
- Good level of literacy and numeracy in order to interpret and communicate financial data effectively
- The ability to work quickly and accurately to time to meet Finance Office deadlines
- The ability to organise workload and use initiative to prioritise tasks and make decisions
- Recent experience working within a finance team of a large organisation
- Recent experience in a debt recovery/credit control environment

Desirable
- Membership of the Institute of Credit Management
- Staff supervision experience

Attributes and Behaviour
- Understands the key aims of own area and how it relates to own job and responsibilities
- Thinking ahead to review processes
- Uses effective face to face communication in team meetings and briefings to inspire and motivate others
- Is factually correct and gives clear and concise support and advice to customers
- Implements tight controls for audit trails and accuracy

**Qualifications**:

- Educated to a minimum of 5 GCSE grade 9-4 (A-C) or equivalent, including Mathematics and English or equivalent standard by experience

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bro

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