Operational Support Officer

6 months ago

Birmingham, United Kingdom Energy Systems Catapult Full time

**Salary**: 28-30k + Benefits

**Status**:12 Month - Fixed Term /Full-time strongly preferable (requests for part-time/flexible working arrangements are welcome)

**About us**

Energy Systems Catapult is an independent research and technology organisation. Our mission is to accelerate Net Zero energy innovation.

Launched in 2015 by Innovate UK, the Catapult has built a team of more than 250 people, with a range of technical, engineering, consumer, commercial, incubation, digital and policy expertise. They draw on sector-leading test facilities, modelling tools, and data collected from our back catalogue of more than 500 research projects.

We use that 'whole energy' system capability to support innovative companies - small and large - to test, trial and scale their new products and services. Our impact comes when those innovators attract new customers, new investment and new grants so they can thrive in the future energy system.

Based in Birmingham, Energy Systems Catapult is part of a network of nine, world-leading technology and innovation centres, established by Innovate UK. The Catapult Network fosters collaboration between industry, government, research organisations, academia, and many others to transform great ideas into valuable products and services.

**Operations Support Officer**

The Energy Systems Catapult Operations Team is recruiting due to significant demand for our services from within the business. The Operations Team currently supports both development and deployment of several key assets, including the Living Lab, Net Zero Go and Warm Home Prescription. To support this growth, we need two additional team members who will play vital roles in ongoing operations, new operations and the introduction of product support.

The **Living Lab** is a UK wide group of real homes who can share their energy data and take part in energy trials. These trials test out eco-technologies, products and services to support the UK Government's ambition to reach net Zero by 2050. In the last two years the Living Lab grown from 100 to 2500 homes, with more and more interest from industry and academia to use it for research and development trials. Our Operations team supports Living Lab participants with data sharing, hardware installation and tech support, as well as getting them involved in trials. We also support the running and development of the Living Lab, making sure that the Living Lab is always ready to deliver high quality trials for all users.

**Warm Home Prescription** is a project enabling people identified by NHS trusts with chronic illnesses impacted by the cold to be prescribed a warm home. Our Operations team ensure the smooth running and development of this initiative as we take it through New Product Introduction (NPI).

**Net Zero Go** is a Catapult platform that was set up to enable local authorities to run their own projects that contribute to Net Zero. It provides them with tools and information to run projects and understand both the energy sector and low carbon technologies. Our Operations team provides support to the users of Net Zero Go. Net Zero Go has been in operation for over 12 months and has grown to 750 users in this time and received significant, positive feedback.

**The Role**

The position will be pivotal in enhancing the ongoing operations for Living Lab trials and our other assets through effective communication, task management, reporting and strategic communications. We are seeking to be inclusive in our trial and product design, meaning that we need to take technically complex concepts and technologies and be able to communicate these simply and effectively to a diverse consumer base. The role of Operations is to facilitate the smooth introduction and running of various assets across the business, ensuring they are set up for success, continually improved, and take all users into account. This is a great opportunity to gain exposure to a wide range of Net Zero projects within the energy sector, and build on existing communication and problem-solving skills.

The primary aims of the role will be to:

- Support development and deployment of technical support to consumers, participants and local authorities using our various platforms. This includes system administration tasks such as setting up new users, maintenance of data quality to a high standard, trial administration, tracking trial progress and stock levels, and making incentive payments.
- Interface with an array of stakeholders such as Living Lab participants, colleagues and commercial partners using strong communication skills.
- Maintaining the accuracy of databases and associated software as needed. Reviewing reports to monitor data quality with the Tableau analytics tool, investigating any gaps in data, assessing the impact of data gaps, and resolving data gaps with participants, colleagues, and partner organisations. Facilitating any additional data quality monitoring needs by designing and introducing new

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