Dutch Speaking

3 months ago


Birmingham, United Kingdom Ishida Europe Ltd Full time

Ishida Europe is a World leader in the design, manufacture and installation of complete weighing and packing line solutions. We are recruiting a Spares Coordinator (Dutch speaking) to join our Aftersales department.

**Main Purpose of the role**

Coordination for quotations and sales within aftersales relating to spare parts, spares kits & recommended spares.

**Primary Responsibilities**

2. Prepare/monitor/process sales quotations and orders for spare parts, recommended spares and kits

3. Monitor and progress all outstanding customer enquiries with purchasing/engineering/production/affiliates/Ishida Japan

4. Monitor and update outstanding spares orders on the ERP system on a daily basis

5. Raise and receipt purchase orders to cover spares orders and transport

6. Liaise with customers on all issues regarding spares

7. Communicate deadlines and goals

8. Promote and administrate new iCare website

9. Plan and organise promotions to increase the sale of spare parts

10. Visit customers if required

11. Provide quality customer service and effectively handle customer enquiries

**What skills are we looking for?**

To be successful in the role; you must be fluent in Dutch, you will have excellent administration ability and be forward planning, you must be IT literate and be able to work as part of a highly motivated team. You will have a positive attitude with good communication and interpersonal skills.

You will be able to deliver results whilst meeting customer expectations, be able to adapt and respond to change, whilst deciding and initiating action.

Pay: Up to £26,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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