Solutions Consultant

7 months ago


Maidenhead, United Kingdom YourPrime Recruitment Full time

Package: £33,000 - £38,000 + £5,000

Location: Maidenhead (Hybrid 2 days a week)

Overview:
Our client is a leading supply chain technology vendor providing innovative solutions to enhance operational efficiency and traceability. They are seeking a Solution Consultant / Application Technical Consultant to join their team and support their clients with top-tier technical solutions.

Key Responsibilities:

- Provide technical support for all software solutions delivered by our client
- Conduct detailed troubleshooting and issue replication
- Perform internal and external triage of support tickets
- Manage and resolve support tickets in line with SLA
- Prepare and manage change requests and incident reports
- Implement technical changes and manage deployments
- Follow internal support processes and governance
- Maintain internal WIKI, troubleshooting, and install guides
- Escalate critical support issues as per customer contracts
- Participate in on-call support rota (24/7 cover, overtime pay applicable)
- Support SDMs & Account Manager with reporting and reactive customer support
- Manage Major Incident Management (MIM) and P1/P2 out-of-hours (OOH) processes

Skills & Tools:

- Software: Proprietary suite (Athena, Chronos, Medea, OlympusFMD), Atlassian Suite (Jira/Confluence), Postman, Cloud Mobility Services (MCL / SOTI), VoiceConsole, Azure, SSMS, Service Tonic, MS Teams
- Azure: Administration, Metrics and Resource Monitoring, Alerting, Scaling Resources
- Databases: Advanced SQL Queries, Database Administration, Stored Procedures, SQL Server Profiler, Indexing, Data Analysis
- Testing: UAT/QA Testing, Regression Testing, Post-Deployment Testing
- Servers: Maintenance (Performance & Storage), PowerShell, SFTP/FTP, Windows Services, Windows Task Scheduler, Log Analysis
- APIs: REST APIs, Endpoints, Basic Requests (GET, PUT, POST)

Additional Responsibilities:

- Support the Testing Team as needed
- Maintain knowledge of PC, RF, handheld, infrastructure, and related technologies
- Install and troubleshoot equipment on customer premises
- Fulfill other responsibilities as required by our client, including management requests
- Maintain proficiency with internal tools (Service Tonic, JIRA, Confluence)

**Job Information**:

- Job Reference: 433883_1718872571
- Salary: £33000 - £38000 per annum + + £5,000 - £8,000
- Salary From: £33000
- Salary To: £38000
- Job Industries: IT
- Job Locations: Maidenhead, Berkshire
- Job Types: Permanent


  • Solutions Consultant

    7 months ago


    Maidenhead, United Kingdom Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Solutions Consultant - Digital ExperienceWe are seeking a Solutions Consultant - Digital Experience to join our team at Dynatrace. As a key member, you will be responsible for providing technical support and executing demos that showcase our unique approach to solving customer pain points.This role involves:Providing expert-level knowledge of Dynatrace and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    We are seeking an experienced Collaborative Solutions Consultant to join our team at Unified Support Ltd.About the Role:This is a challenging and rewarding role that requires a high level of technical expertise, salesmanship, and communication skills. As a Collaborative Solutions Consultant, you will be responsible for scoping and selling audio visual and...


  • Maidenhead, United Kingdom Unified Support Ltd Full time

    About the Role:As a Technical Solutions Consultant at Unified Support Ltd, you will be working closely with clients to understand their audio visual needs and provide tailored solutions. This is an excellent opportunity to develop your technical expertise and sales skills in a dynamic and supportive environment.Responsibilities:Scoping and selling audio...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full time

    Dahua UK & Ireland is seeking a Technical Solutions Consultant to drive business growth through effective pre-sales support.As a key member of our team, you will provide product expertise to customers and channel partners, ensuring seamless sales processes and delivering exceptional customer experiences.With a strong focus on technical solutions, you will...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Are you a skilled communicator with a passion for delivering exceptional customer experiences? Do you have a background working with audio visual and collaborative solutions, with a proven track record of success in sales or related fields?If so, we would like to hear from you! As a Collaborative Solutions Consultant with Unified Support Ltd, you will play a...


  • Maidenhead, Windsor and Maidenhead, United Kingdom SRG Full time

    Job OverviewSRG is seeking a highly skilled Business Solutions Consultant to join our team.About the RoleThis position involves analyzing business processes and identifying opportunities for improvement. The ideal candidate will have recent proven experience in Business Analysis with large corporations, as well as excellent project management skills.Key...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    If you are a motivated and ambitious individual looking to pursue a career as a Technical Sales Consultant, we would like to hear from you. At Prospero Integrated, we pride ourselves on providing our staff with the support and resources they need to succeed in their roles.Job DescriptionAs a Sales Consultant for Collaborative Solutions, you will be...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Unified Support Ltd is seeking a highly skilled and experienced AV Sales Consultant to join our team in Maidenhead, UK. In this exciting role, you will have the opportunity to work with a range of audio visual solutions, identifying new business opportunities and building relationships with customers.About the JobThis is an office-based position, requiring...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    About the RoleAs a Technical Sales Consultant at Prospero Integrated, you will be responsible for developing and maintaining strong relationships with our clients in the Audio Visual industry.MUST LIVE WITHIN 20 MILES OF MAIDENHEAD AND WORK WITHIN THE AUDIO VISUAL INDUSTRYWe are looking for an individual who has a strong understanding of the AV industry and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Careers Full time

    Key ResponsibilitiesThis Technical Sales Consultant role requires a strong background in the Audio Visual industry, with excellent communication and presentation skills. Key responsibilities include:Scoping and selling audio visual solutions from concept to delivery.Developing and maintaining relationships with key clients and stakeholders.Collaborating with...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

    Company OverviewAlchemy Global Talent Solutions Ltd. is a leading provider of global mobility solutions, dedicated to making relocation seamless and stress-free for individuals and families. Our team of experts works closely with client companies to deliver exceptional service and support throughout the entire relocation journey.Job SummaryWe are seeking an...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Auditory Visual Specialist Role at Unified Support LtdAbout the JobWe require someone with strong auditory skills to join our team as an Audio Visual Technical Sales Consultant. Based in Maidenhead, the successful candidate will have a valid UK driving licence.Responsibilities:Identify and address client requirements for audio visual solutions.Sell audio...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    About the Role">We are seeking an experienced Audio Visual Technical Sales Consultant to join our sales team in Maidenhead. As a key member of our team, you will be responsible for selling audio visual and collaborative solutions to clients, developing and maintaining strong relationships with clients and stakeholders, and staying up-to-date with industry...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job DescriptionAs an Audio Visual Technical Sales Consultant at Unified Support Ltd, you will play a crucial role in scoping and selling audio visual and collaborative solutions from concept to delivery. This position requires a high level of technical expertise and salesmanship, as well as the ability to maintain strong relationships with customers.This is...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

    About UsAlchemy Global Talent Solutions Ltd. is committed to delivering exceptional global mobility solutions that exceed our clients' expectations. We pride ourselves on our expertise, attention to detail, and dedication to providing a premier level of service.Job DescriptionThe Relocation Consultant will play a critical role in ensuring a seamless...


  • Maidenhead, United Kingdom Prospero Integrated Full time

    Prospero Integrated is seeking a highly skilled Audio Visual Solutions Consultant to join their team. The ideal candidate will have a strong understanding of AV technologies, systems integration, and industry trends.The successful applicant will be responsible for scoping and selling audio visual and collaborative solutions from concept to delivery. They...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Alchemy Global Talent Solutions Full time

    **Job Overview:** International Mobility ConsultantAlchemy Global Talent Solutions requires an experienced International Mobility Consultant to lead our relocation services team. This exciting opportunity involves managing full client portfolios from initial enquiry to completion of the relocation process.**Responsibilities Include:**Client briefing and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    **Job Summary:**We are looking for an experienced AV Technical Sales Consultant to join our team in Maidenhead. The successful candidate will have a strong background in sales within an AV integrator and be able to effectively communicate with customers, present proposals, and manage projects.As a key member of our sales team, you will be responsible for...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Informatica Full time

    Job OverviewWe are seeking a seasoned professional to lead our Public Sector Account Management efforts in the UK&I region. The ideal candidate will possess excellent communication and negotiation skills, with a proven track record of selling Enterprise Software solutions to Central Government customers.Key ResponsibilitiesDevelop and execute comprehensive...