Supervised Contact Centre Coordinator

2 weeks ago

Isle Of Man, United Kingdom Family Action Isle of Man Full time

Summary of job:

- To keep children safe and ensure that their emotional wellbeing is safeguarded during contact with family members who have been assessed as posing a level of risk to them;
- Maintain and promote positive relationships between a child and their non-resident family members wherever possible;
- Offer emotional and practical support to parents/ carers so that supervised contact sessions are a positive experience wherever possible;
- Recognise and terminate any abusive contact.

Referrals for supervised contact will be Court directed supervised contact, which will have the highest priority, and referrals from the Principal Social work Manager for supervised contact outside of Care Proceedings.

**Key tasks and responsibilities**

1. To have overall management responsibility for the coordination of Contact Centre and its operation.

2. To recruit and train the staff to support contact services, particularly focussing on safeguarding risks and skills in intervening and managing any risk situations.

3. To provide line management and supervision to staff, auditing case files, screening referrals and allocating the work to appropriate staff.

4. To oversee the risk assessments of all planned supervised contact to ensure suitable staffing arrangements are in place, in line with expectations of high level supervision where two staff will be required to ensure there is constant observation of the child, or intermediate level supervision where one contact supervisor present.

5. To be responsible for providing suitable and safe accommodation at the Contact Centre premises for the contact sessions. To ensure that the premises and equipment are of a satisfactory standard.

6. To ensure that the centre is welcoming to users of differing race, gender, sexuality, creed and abilities.

7. To maintain policy and guidelines for the running of the Service within, the NACCC (National Association of Child Contact Centres) Guidelines and current child care legislation, achieving and maintaining NACCC enhanced accreditation.

8. To ensure the consistency of the quality of supervised contact whether the service is delivered by contact centre or family support service staff. To allocate appropriately qualified staff to undertake the different types of supervised contact.

9. To ensure that the staff recording and report writing is of high standard, within agreed procedures and meets all time requirements.

10. To sign off all reports for Court to ensure they meet the judiciary requirements.

11. To give evidence in Court if and when required.

12. To keep accurate records, adhere to confidentiality, information sharing protocols, assessment processes, provide monitoring information to Family Action, and service Commissioners, as required.

13. To participate in personal supervision and training and attend team meetings.

14. To contribute to the collection and analysis of information required by funders and Family Action and provide accurate reports as appropriate.

16. To ensure you have an understanding and comply with Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.

17. To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

18. To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.

To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

**PERSON SPECIFICATION**

1. A social work qualification or equivalent.

2. The ability to work with families in conflict and the importance of remaining impartial, objective and focused on the needs of the child/children at all times.

3. The ability to plan, deliver, monitor and evaluate contact sessions

4. Excellent assessment, risk assessment, planning and record keeping skills.

5. Able to demonstrate an understanding of safe working practices including knowledge of Safeguarding and protection of vulnerable adults and children.

6. The ability to support and train staff effectively.

7. Understanding of the needs of families/individuals, and the impact of disadvantage and social exclusion and the commitment to and willingness to promote inclusion and equality of opportunity for all.

8. A confident and professional approach to working with service users and colleagues and excellent verbal, listening and presentation skills, including basic IT skills.

9. Ability to prioritise and organise workload effectively and to develop robust administration procedures.

10. Ability to line manage a small team and provide monthly supervision.

11. Understanding of budget setting and tendering.

12. Willing to offer some flexibility in work hours, including Saturdays and occasi

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