Technical Support Specialist
3 weeks ago
Working as part of the Technical Support team, the Technical Support Specialist will provide first class customer support across a wide range of products, responding to our clients and their end-users and resolving any technical queries, issues and requests promptly.
**Please note this is an office based role in North Shields, UK, and is for Night Shift working only.**
Responsibilities include:
- Responding to all customer requests for technical help and advise
- Troubleshooting and resolving technical issues promptly, keeping the customer informed at each stage
- Ensuring all incidents reach satisfactory resolution
- Prioritisation of tasks to ensure that service level agreement targets are met
- Monitoring network availability and uptime, and co-ordinating action where required
- Ensuring all service requests are completed professionally and efficiently
- Worked in a technical or customer support environment before with a track record of delivering high level customer service
- A keen interest in IT and keep abreast of the latest trends in technology
- Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups
- Good written communication skills and a competent, friendly telephone manner
- Self-Motivation and a drive to learn
Desirable skills:
- Previous experience in the telecommunications / satellite industry
- Any network certification from an accredited body
- Understanding of VOIP technologies
- Firewall/router knowledge
- Good knowledge of Office 365
**Job Types**: Full-time, Permanent
**Salary**: £22,00.00-£24,000.00 per year
COVID-19 considerations:
Social distancing is being observed in the Office
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 12 hour shift
COVID-19 considerations:
Social distancing is being observed in the Office
Work Location: In person
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