Technical Support Specialist

2 weeks ago


North Shields Tyne and Wear, United Kingdom Careers Plus Full time

Job Description

Technical Support Specialist – Shift Work

Job Description:

As a Technical Support Specialist, you'll be an integral part of our Technical Support team, ensuring prompt resolution of technical queries, issues, and requests from our clients and their end-users. Your dedication to customer satisfaction and technical expertise will drive our success.

Responsibilities:

  • Respond promptly to customer requests for technical assistance and guidance.
  • Troubleshoot and resolve technical issues efficiently, keeping customers informed throughout the process.
  • Ensure all incidents are resolved satisfactorily and documented accurately.
  • Prioritize tasks effectively to meet service level agreement targets.
  • Monitor network availability and coordinate actions as needed.
  • Handle service requests with professionalism and efficiency.

Requirements:

  • Previous experience in a technical or customer support role, demonstrating a commitment to delivering high-quality service.
  • Passion for technology and a desire to stay updated on the latest trends.
  • Proficiency in Microsoft Outlook and Windows, with basic knowledge of TCP/IP and networking.
  • Excellent written and verbal communication skills, with a friendly and professional demeanor.
  • Self-motivated with a willingness to learn and adapt in a fast-paced environment.

Desirable Skills:

  • Experience in the telecommunications or satellite industry.
  • Certification in networking from an accredited body.
  • Familiarity with VOIP technologies.
  • Knowledge of firewall/router configuration.
  • Proficiency in Office 365 applications.

Shifts: Rotational shifts on an 8-week basis, alternating between days and nights.

Join the team and embark on a rewarding career journey where your technical expertise and dedication to customer satisfaction will make a difference. Apply now to be part of our dynamic team

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