IT Support Engineer/team Lead
1 month ago
**£28,000-£35,000**
**Monday-Friday**
**Hybrid working - available after a training period in the office (2-3 months)**
Netwirking are helping a client based in North Shields as they look to add an IT Support Engineer to the business due to an increase in workload. Ideally you will have experience working in a MSP or an external customer support role. The role also entailsacting as a Team Lead for 1st Line Engineers, developing and mentoring their skillset.
Some of the technologies you would be expected to deal with include; Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge and VOIP systems is highly desirable.
You need to hold a full UK driving licence but can use company vehicles to travel to customer sites.
**Duties and Responsibilities**:
- Diagnose and fix IT issues
- Liaise directly with customers regarding technical issues
- Log work and fixes into a helpdesk system
- Work to Service level agreements (SLA)
- Develop and mentor more junior members of the team
- Incident management
- Resolve Technical issues
- Support customers and provide a great level of customer service
**Essential Skills and Experience**:
- Experience of working in a MSP or external IT Support enviroment.
- Experience leading a small team or mentoring junior members of staff
- At least 2 years’ experience in IT
- MS Office 365 migration experience
- Good understanding of general server, storage and networking technologies
- Good communication skills
- Good documentation skills
- Customer focussed
- Able to work well as part of a team and individually
- Maintain awareness of new and emerging technologies
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