Customer Service Administrator

3 weeks ago

Sheffield, United Kingdom Adecco Full time

**Role - Customer Service Administrator (Hybrid Working)**

**Salary**:

- £20,572.50

**Location** - Office is based in Sheffield

**Hours**:

- Monday to Friday 37.5 hours per week

**Benefits - **Generous annual leave entitlement, company pension scheme, private healthcare options available, excellent opportunities for career progression and development, exclusive discounts, online wellbeing centre

We are looking for Customer Service Administrators with great verbal and written communication skills, who are passionate about going the extra mile to deliver an exceptional customer experience and who have previous experience in an administrative or customer service role based within an office environment.

As this role involves co-ordinating client appointments using a diary management system, excellent organisational and time planning skills are also essential.

Key duties and responsibilities will include:

- Co-ordinate appointments in the bespoke diary management system within agreed SLAs.
- Prepare and send correspondence regarding appointment details
- Ensuring full customer satisfaction and providing support and comprehensive product and service information to customers.
- Update clients regarding appointments, cancellations and queries, within agreed SLAs.
- Maintaining and updating personal sensitive information - in line with current GDPR guidelines
- Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.
- Provide support and comprehensive product and service information to customers

**Skills and Experience**
- Previous customer service and administration skills and experience
- Confident in handling inbound and outbound calls, listening to customer's needs and requests providing helpful solutions to their problems.
- Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.
- Experience in diary management is desirable.
- Confident communicator

Free on-site car parking is available when working from the office

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Nicola Swallow

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