Medical Administrator/receptionist

2 months ago


Lyme Regis, United Kingdom Lyme Bay Medical and Dental Practice Full time

Lyme Bay Medical Practice are looking for a full time receptionist/administrator to join their busy team in Lyme Regis & Charmouth. We are ideally looking for someone to work 17 hours, three afternoons per week across both sites, Monday 1-6.45, Thursday 1-6.15 and Friday 12.30-6.30.

This is a busy GP surgery and the role will involve answering the telephone, booking appointments, generating prescription requests and greeting patients on arrival.

Job Purpose:

- Opening the building and deactivating the alarm system
- Preparing the phone system to take patient calls
- Switching on lights
- Turning on computers
- Checking the computer for OOH reports and dealing with appropriately repare the surgery for the end of the day, this can include:

- Locking the building and activating the alarm system
- Transferring the phone system to the message service
- Switching off lights
- Close all windows
- Close all doors
- Turning off computers, photocopier etc Due to the fast pace of change within Primary Care and the NHS as whole, the above lists are not exhaustive and the post-holder should expect their job roles and tasks to change in line with the needs of the practice Communication and Working Relationships Communicate regularly with colleagues, doctors and nurses within the surgery, the community Nursing Team, attached staff, patients, members of the general public and a range of external agencies. Communication will take place by way of face-to-face contact, meetings, phone calls and written communication. This is a fast paced and demanding role; the post holder will have continuous interruptions and a constant stream of people in need of their attention. This is a job for people who truly enjoy working with the public. Provide and receive routine, sensitive, confidential, contentious, and complex, information. This will require tact, reassurance, persuasive, and negotiation skills. Empathy is required during communication with patients, service providers and staff over sensitive issues. Health and Safety Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare. You are also required to make yourself aware of the Practice/Dorset HealthCare Health and Safety Policies and to report any accidents/incidents. Equal Opportunities The Practice is committed to the development of positive policies to promote equal opportunity in employment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the equal opportunity measures adopted by the Practice. You are also required to make yourself aware of the Practice/Dorset HealthCare Equal Opportunities Policies. Confidentiality Confidential and personal information related to staff, patients and the Practice and Dorset Health Care must not be disclosed within or outside the place of work, except in the proper discharge of duties. It is the responsibility of all staff to be aware of their obligations in respect of the Data Protection Act 1998, as outlined in the Practice/Dorset Health Care Policy and Procedure. Review and Approval All employees are entitled to have at least an annual job and development review with their Line Manager, which will include drawing up a personal development plan and reviewing the job summary. The job summary for this post is an indication of the range of duties attached to the post. The needs of the changing NHS require a flexible approach and as a term of your employment you can be required to undertake such other duties commensurate with your experience and training and or hours as may be required of you.*

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 17 per week

**Salary**: £20,748.00 per year

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lyme Regis, DT7 3LS: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/06/2023



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