Receptionist

Are you looking for an exciting challenge?

We are looking for a friendly and enthusiastic receptionist to join our fantastic Physio and MSK team at Bognor hospital.

The post will be on a fixed term basis until the 1st September 2024 and working days would be Wednesday 1-5pm, Thursday & Friday 8-4

Working as part of a team to deliver the highest standards of administrative support for patients and staff, You will be meeting and greeting patients, data inputting, making follow up appointments, amending appointments, completing DNA’s’ (did not attend) letters to patients/GP surgeries, responding to telephone enquiries, use of office equipment, scanner/printer/photocopier.

The post holder will represent Coastal Sussex Integrated MSK services (CSIMS) by acting as the first point of contact to anyone visiting or contacting the service, dealing with enquiries and appointment requests.

Computer skills and a working knowledge of Microsoft Office are essential. Training will be provided on the in house computer systems, knowledge of SystmOne would be an advantage as would previous experience in the NHS.

You will be part of a multidisciplinary team working to promote patient centred care.

You will need to demonstrate good communication skills, be enthusiastic and energetic and have proven interpersonal skills. Excellent IT skills and the ability to prioritise your workload is essential.

We have a supportive team environment. We are a satalite service to our main Base at Bognor hospital working closely with clinicians and admin staff across the trust.

Main responsibilities

To provide reception duties for the CSIM services.

**Reception sites include**:
Physiotherapy department, Munro Unit St Richards Hospital.

Outpatient physiotherapy and MSK reception, Bognor Regis War Memorial Hospital

Rheumatology and Pain reception, Bognor Regis War Memorial Hospital

This post does not have any staffing responsibilities.

Main tasks

Provide a reception service for patients attending the clinics.

Marking the arrival of patients to their appointments

Inputting all Imaging Reports, letters, received via system/post/clinical staff, consent forms. Scanned and attached to records

Complete SystmOne tasks

Process DNA’s (Did Not Attend)

Open and Close receptions

Process friends and family questionnaires

Update USB stick daily for clinic information

Send clinic information to other sites

Clinic Preparation

Sort Post for the services

Scan and attach clinical information

Book, amend and cancel patient appointments using the computer based booking system SystmOne.

Contact transport when patients are ready for returning home

Deal with enquires from patients or staff using various communication methods such as telephone, messaging and written.

Communicate clearly and effectively with other professionals, outside agencies and patients.

Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality.

Update and amend patient details as necessary.

Take responsibility for liaising with professional colleagues to avoid unnecessary delays in patient care.

In times of staffing need, to work at other sites.

To carry out other duties which fall within the remit of this post as required by the Reception Team Lead.

To contribute to the development of administration services to improve efficiency and productivity.