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Administrator

1 month ago

Farnborough, United Kingdom Fleet Tutors Full time

**Who We Are**:
Fleet Tutors is an established, national supplementary and alternative education provider with a vast network of dedicated tutors looking to instil the confidence and attainment required for students to find academic success. We work closely with both schools and local authorities to ensure that students who require additional support in their education find the help they need.

**The Role**:
**Key Responsibilities**
- Create, populate and monitor accurate client/tutor records on Fleet Tutors internal database, ensuring compliance with company policies and procedures, and with adherence to data protection and child protection legislation, guidelines and good practice.
- Provide a comprehensive quality service to clients by responding to all enquiries promptly and professionally, satisfying requests within a reasonable timeframe.
- Coordinate the collection of learner/client feedback and distribution of responses, ensuring smooth transitions to tuition by conducting parent/carer follow up calls.
- Attend and participate at internal meetings/training with other company members to develop relevant knowledge, techniques and skills.
- Adhere to all internal policies and procedure in particular the health and safety policy, and other requirements relating to care of equipment.
- Assist in liaising with schools to set up new tuition sessions
- Transfer incoming enquiries to the relevant person/department and help clients and tutors where possible when the relevant person is not available

**Skills Required**:

- Excellent spoken and written English with strong communications skills
- Outstanding organisational skills
- Proactive, solutions-oriented approach to solving problems
- Enthusiastic and uses initiative
- Confident, friendly and professional telephone manner
- Drive to provide a solutions oriented approach to problems
- Enthusiasm and initiative
- Ability to work independently and within a team

**Other Details**

This role is available on a part time basis during term-time only, 9AM - 3PM on weekdays.

**Remuneration**

21k per annum, pro rata.

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- FARNBOROUGH: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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