Customer Service/business Services Assessor

3 months ago

South West London, United Kingdom HBM Learning Full time

**What you will need to succeed**:
We require people who reflect our values. Our values are embedded in everything we do:
Forward-Thinking, Learning, Integrity, Teamwork, Empowering

**Qualifications and Education Essential/ Desirable**:

- Relevant assessors qualification (TAQA, CAVA, D32)

*Practical experience in warehousing, customer service, trade and or business services
- Teaching Qualification
*Minimum Level 2 in English and Maths (A-C grade GCSE)

**Knowledge & Skills**
- Experience in delivering work-based learning
- Sound knowledge of the sector in which you will be delivering, warehousing, business services, customer service and Trade.
- Proficient in the use of Microsoft Office
- Experience in providing information advice and guidance Personal Attributes & Competencies
- Excellent communication skills both verbal and written
- Personable and friendly
- Ability to work in collaboration with others
- Excellent organisational and administrative skills
- Punctual, reliable, and flexible
- Ability to work effectively under pressure and unsupervised

Must be committed to Safeguarding and Equality and Diversity, we place the safety and wellbeing of our learners and staff at the forefront of all our operations and are committed to creating and maintaining an environment that promotes effective safeguarding practice. We have a moral duty to ensure that the business functions with a view to safeguarding and promoting the welfare of children, vulnerable adults and young people on our programmes.The post holder will therefore be required to commit to the Safeguarding for all policies and will have a shared responsibility to promote a safe environment for children, vulnerable adults and young people learning across all activities and sites of operation.

We would expect the post holder to be responsible for the Safeguarding of learners within their area and across the organisation including:

- Ensuring compliance with procedures for the protection of children and vulnerable adults
- Making certain of compliance with any guidance on Safe Working Practice
- Being alert to any indication or allegation of abuse and take appropriate action under the appropriate procedures.

**Comply with relevant internal and stakeholder policies and regulations**
- Work within the guidelines of the ISO 9001 Quality Procedures relevant to your job role and contribute to the overall development and growth of the organisation.
- Comply with the Company DBS and security procedures and ensure annual declaration is maintained.
- Ensure that every aspect of the Training’s Equal Opportunity policy is rigorously maintained.
- Ensure that every aspect of the Training’s Safeguarding policy is rigorously maintained and causes for concern are highlighted to the safeguarding officer in line with organisational guidance.
- Ensure healthy and safe working practices are maintained at all times.

Organisational requirements and continuous improvement. Tasks to be performed are not limited by this job description. The holder of this job may be required to take on other duties and responsibilities deemed appropriate to their role within the organisation.
- Ensure your working practices aid in maintaining good working relationships with employers, learners and staff.
- Adhere to a policy of continuous improvement to raise all aspects of quality and performance in the provision for employers and learners.
- To continually update professional knowledge and skills and acquire competencies to ensure your approach to your role adheres to the most recent developments current and future.
- We actively work to advance Equality and Diversity and eliminate any form of discrimination in line with our Mission, Vision Values, culture, policies and procedures, and in compliance with The Single Equality Act 2010. _
- You will also be committed to a policy of equal opportunity of treatment to all learners, staff, clients, and members of the public, regardless of any protected characteristics. _
- We are proud to be part of the Disability Confidence Scheme._

**Data Protection**
We take data protection seriously and have a statutory and moral duty to ensure
the security of the personal data collected from our clients, staff and stakeholders.

**The post holder will be expected to have a knowledge of keeping personal data safe including**:

- Ensuring compliance with the data protection policy
- Reporting any data breaches or data security concerns to the Data Protection team
- Requirement for flexibility and updating of the role description. You will be required to carry out duties as may be commensurate with the post which does not change the character or purpose of the post which are necessary to maintain high-quality standards of business practice. Duties must be carried out in strict compliance with all policies including, but not limited to: Safeguarding, equality and diversity, health and safety and quality.

**If you meet these specific role requirement

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