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Business Implementation Associate
6 days ago
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry out their role.
Excluding retail, core hours at Three are between 1000 and 1600, with operating hours between 0800 and 1830. This allows employees to have a start time between 0800 and 1000 and finish time between 1600 and 1830
**What you’ll be doing**
- Planning, coordination, and implementation of customer onboarding projects to ensure a seamless delivery
- Lead on all activity including initial implementation call, project review, progress and risk/compliance logs to successfully deliver the implementation within agreed timescales.
- Present and pitch to prospective new customers and existing customers to confirm the benefits of our implementation approach, demonstrating our ability to successfully deliver and implement their service from Three.
- Create and maintain project plans and supporting documentation for all implementations to ensure activity is on track, risks are captured, and a full audit trail is maintained.
- Ensure Business customers receive outstanding sales and service experiences and first-rate operational support during their onboarding and implementation.
- Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.
- Uses expertise to recommend and propose solutions to managing projects and/or programs within desired cost, time, and quality parameters.
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