Patient Services Receptionist

4 months ago

Corby, United Kingdom Lakeside Healthcare Full time

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**About the Practice/Department/Team**

The Patient Services teams are made up of reception/prescription/secretary and administration. All of which are an integral part of the running of the surgery.

**Job Introduction**

This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.

**What you will do**

**Key Responsibilities will be**

1 - answering the telephone

2- working on the front desk

3 - issuing prescriptions

4- completing reception related administration work

**Essential Criteria**

Add some key points re the skills and experience the role requires. These can be taken from the person specification document.

1. Customer Service Skills

2. Experience of working in a busy & multi-functional team.

3. Call centre experience or equivalent

4. Experience of using Microsoft office packages

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements)
- NHS pension and continuous service entitlements
- NHS Discounts (Blue light card)
- Development opportunities
- Great team environment
- Lakeside Healthcare is proud to be a Living Wage employer

Please ensure you have your Right to Work documentation available as we are able to view these original documents on screen until you can bring the originals in person. We will require you to produce these prior to your start date.

**Website**

Please check out our website for everything you want to know about who we are.

**Equality & Diversity**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions throughout our recruitment and selection processes and follow recognised industry best practice.

**Salary**: £10.90 per hour

**Benefits**:

- Free parking
- On-site parking
- Store discount

Application question(s):

- Do you have the right to work in the UK? (Yes/No) - If you answered Yes you must be able to provide sufficient evidence upon interview.

Work Location: In person

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