Weekend Dental Receptionist

6 months ago

Corby, United Kingdom Priors Hall Dental Full time

Priors Hall Dental is seeking a highly motivated and customer-oriented Weekend Receptionist to join our dental practice. This position requires exceptional leadership skills, a strong focus on patient care and communication, and a positive "can-do" attitude. As a Weekend Receptionist, you will be responsible for managing front desk operations, providing excellent customer service, and ensuring a smooth and efficient workflow during weekends.

**Responsibilities**:
Front Desk Management:

- Greet and welcome patients, visitors, and staff in a friendly and professional manner.
- Manage incoming phone calls, schedule appointments, and maintain appointment calendars.
- Coordinate patient flow by communicating with dental staff and ensuring optimal use of treatment rooms.
- Ensure waiting areas are clean, organized, and stocked with necessary supplies.

Patient Care and Communication:

- Provide exceptional customer service to patients, addressing inquiries, and
resolving any issues or concerns.
- Maintain patient records, update information, and ensure accuracy of data in the
practice management system.
- Assist patients in completing necessary forms and paperwork.
- Educate patients about available dental services and provide basic information
regarding treatments and procedures.

Leadership and Teamwork:

- Display strong leadership skills by effectively coordinating with other receptionists
and dental staff.
- Collaborate with the dental team to optimise patient experience and improve
practice efficiency.
- Support and adhere to the practice's policies, procedures, and protocols.
- Maintain a positive and professional attitude, fostering a pleasant and productive
work environment.

Administrative Duties:

- Perform general clerical tasks, including scanning and data entry.
- Handle financial transactions, including processing payments, insurance coverage, and coordinating billing.
- Assist with the management of inventory and supplies, ensuring availability of necessary materials.

Qualifications and Skills:

- Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent organisational and multitasking abilities, with a keen attention to detail.
- Demonstrated leadership skills and the ability to work effectively as part of a team.
- Empathy, compassion, and a genuine desire to provide exceptional patient care.
- Willingness to adapt to changing schedules or demands.

Hours:
Saturday 9:45 -14:15
Sunday 9:45 - 14:15
Total hours - 9

**Job Types**: Part-time, Permanent
Part-time hours: 9 per week

**Benefits**:

- Additional leave
- Free parking
- On-site parking

Schedule:

- Every weekend

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Corby: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental/Medical receptionist: 1 year (required)

Work Location: In person

Reference ID: WR2

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