Housing Management Apprentice

3 months ago


Liverpool, United Kingdom Onward Homes Full time

**About Onward**

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

**About the role**

Onward Homes is now looking to recruit a Housing Management Apprentice to work within our Neighbourhoods team in Merseyside and assist the team in delivering a first-class housing service to our tenants and prospective tenants.

Qualifications at this level will enable you to be an effective housing practitioner and will provide you with a broader understanding of how your organisation and others in the housing industry work. Modules will include Occupancy, tenure and lettings, rental income, anti-social behaviour, housing repairs and maintenance, customer service, managing leasehold and sustainable communities.

See further information on the CIH:Housing and Property Management Apprenticeship (learningcurvegroup.co.uk)

**Key areas of apprenticeship work**

**Areas of work**
- Support colleagues to allocate properties to people in housing need according to Onward’s allocations process and Onward’s targets for void properties; helping colleagues to organise commercial lets and to deliver home ownership properties.
- Help colleagues carry out tenancy management tasks such as signups for new properties and responding to tenant enquiries.
- Assist with the maintenance and improvement of the appearance of our neighbourhoods, including assisting colleagues to take enforcement action where appropriate.
- Provide support to colleagues delivering Specialist Living/Supported/Older Persons’ services to customers.
- Support colleagues with income collection and taking payments from customers.
- Assist colleagues to help customers in need of support with financial issues such as affording their rent and maximising income.
- Assist colleagues to deliver Onward’s social investment initiatives.

**What are we looking for in our next apprentice?**

**Essential**:

- Experience of working in a customer facing environment.
- Experience of using relevant IT packages including Word, Excel, databases and Teams.
- Ability to manage data accurately and to demonstrate attention to detail.
- Proven ability to manage a varied workload whilst achieving priorities and objectives.
- Excellent problem solving and negotiation skills.
- Ability to work both independently and as part of a team in order to achieve collective goals.
- Excellent communication and listening skills in order to deliver a high-quality efficient service.
- Commitment to being accountable for own knowledge, skills, time management and personal development.

Desirable:

- Knowledge of Social Housing.
- Recognised Customer Service qualification.

**What you can expect from us**
- We offer a competitive salary of £21,840 ( £12per hour Real living wage)
- 32 days annual leave plus bank holidays
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family.

Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.

**Job Types**: Full-time, Apprenticeship

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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