Income Officer

4 weeks ago


London, United Kingdom Page Personnel Public Sector & Not for profit Full time

Work proactively to identify potential loss of income and adopt early intervention practices to prevent the escalation of arrears, prevent tenancy breakdown and prevent escalation of need.

**Client Details**

A leading housing association in London.

**Description**

**The main duties of the Income Officer include**:

- To work proactively to identify potential loss of income and adopt early intervention practices to prevent the escalation of arrears, prevent tenancy breakdown and prevent escalation of need.
- Work collaboratively with your colleagues and partner agencies to ensure that the council maximises income recovery alongside tenants getting the very best service and opportunities to live independently and safely in their homes.
- Monitor all aspects of income recovery, taking decisive action to implement solutions to prevent the escalation of debt owed to the council.
- Adopt safe working practices to comply with legislation, policies and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others.

**Profile**

**The successful Income Officer will have experience in**:

- You have experience of self-managing and analysing high volumes of information and an understanding of income recovery techniques, welfare benefits, legislation and regulations relating to tenancy matters.
- You act with integrity, take personal responsibility and handle stress effectively while maintaining high levels of motivation and enthusiasm to achieve high levels of income recovery alongside successful outcomes for our tenants.
- You work proactively, flexibly and independently, with high attention to detail to recognise and solve problems, seeing problems through to successful outcomes and knowing when to escalate to others.
- You are a high performing individual who works collaboratively with others to achieve targets and service objectives and make the team the very best it can be.

**Job Offer**

The successful Income Officer will receive:

- £30k - £34k depending on experience.
- Agile working - Hybrid.
- 28 days annual leave + bank holidays.
- Good career progression opportunities


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