Customer Service Advisor
2 weeks ago
**Customer Service Advisor - Full time permanent**
**_Recra is working in partnership_** with a leading appliance store who are currently looking for a Customer Service Advisor to join their team.
**Location**: Leicester, England (LE4).
**Job Type**: Full-time.
The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one. You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion. It's an ideal time to be joining a business that could offer future progression and development.
**Your main responsibilities will be**:
- Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
- Ensure each customer has a positive experience and will become a repeat customer.
- Deal with day-to-day administrative tasks within the department.
- To optimize the performance of the Customer Services Team by continually improving our customer's experiences.
- Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
**About You**:
- We are looking for someone with a genuine desire to go beyond providing exceptional customer service and someone with experience in communicating with customers effectively via various channels.
- You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business.
- Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
**Hours of work**:
- Monday to Friday 9 am - 5:30 pm for 3 weeks and one week will cover the weekend but you will give two mid-week days as rest off during that week.
**Salary**: £24k
If you'd like more information then please do get in touch with the team at Recra.
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