Key Account Customer Service Coordinator

6 months ago

Nottingham, United Kingdom Scientific Laboratory Supplies Full time

Are you a passionate and high performing Key Account customer service Coordinator looking to work within a Sales Office environment? Do have the ability to deliver a first-class customer experience at all times and want to be part of a growing team to make a real impact?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity for a Key Account Coordinator to join our innovative and fast paced business. You will be a strong team player and look to support your colleagues within the Key Account Team.

**Job Summary**:
This role would suit someone currently working in customer service and looking for the next move up focusing on a number of key accounts within SLS.

As the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations

You will be a highly organised, able to manage and prioritise your own workload with an excellent eye for detail and take pride in your work.

**Key Responsibilities**:

- Proactively communicate with the customer for any delays in delivery.
- Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities.
- Produce monthly reports as specified by the Customer or Sales Manager.
- Ensure that KPI’s and SLA’s agreed with the Customer are managed and exceeded.
- Liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch.
- Work with Purchasing to improve lead times on products out of stock.
- Work with Sourcing to identify and locate supply of non-catalogued products.
- Where required, issue quotations to customers following guidelines issued by the Sales Manager.
- Strong customer service skills both face to face and online.
- Ability to build strong relationships.
- Organised and methodical.
- Self-motivated and driven.
- Responsive and re-active.
- Ability to communicate at all levels.
- Have the desire to grow the role and deliver exceptional service to a single or group of key customers.
- Take ownership and responsibility for their own roles.Full driving licence - Nottingham based with some travel required across the UK and Ireland.

**Nice to have**:

- Knowledge of the industry preferred, but not essential.

**About us**:
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With a Nottingham based Head Office, with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

- Competitive salary (no commission or target driven)
- 25 days annual leave plus Bank Holidays
- Hybrid working model - split between home and Nottingham based office
- Company NEST pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Tram2work and Cycle2work schemes Career opportunities for development and progression

Scientific Laboratory Supplies Limited

Wilford Industrial Estate

Ruddington Lane

Nottingham

NG11 7EP

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