Lead Customer Service Representative

5 months ago


Titchfield, United Kingdom Eaton Full time

Eaton Aerospace division is now looking for a Lead Customer Service representative to join their highly successful B2B support team.

**What you’ll do**:
As a Lead Customer Service Representative, you will work as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customer interface, leading regular customer business reviews and to manage, monitor and report on their associated order book, including driving the supply chain to deliver to customer requirements. You will travel between our 3 Aerospace plants - Titchfield, Bedhampton and South Molton. Working hours are 8-4.45 Monday
- Thursday, 8-12 on Friday.

**Your main responsibilities**:

- Primary point of contact and interface with the customer
- Lead regular conference calls with key customers and lead customer business reviews (potentially off-site meetings)
- Communicate and hold regular customer order book reviews
- Own assigned customer order books in terms of Promise Date accuracy and general data integrity
- Perform contract review of customer requirements to ensure orders are entered into the ERP system and/or other support databases
- Manage order arrears to assigned customers and manage drive burndown plan with supply chain
- Negotiate order priorities with customers, plant and supply chain
- Expedite urgent customer orders internally to elevate critical issues

**Qualifications**:

- Previous experience in a customer facing role in a B2B environment is a must. Aerospace background highly desirable
- A good knowledge of ERP systems, ideally MFGPro and SAP
- Proficient in Microsoft, ie, Excel, Powerpoint, Outlook, Word
- A good understanding of Supply Chain, Demand Management, Purchasing and Engineering
- Drivers license

**Skills**:

- Good Presentation Skills
- Effective communication skills (verbal and written)

The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.

What we offer:

- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen

LI-MM2



  • Titchfield, United Kingdom CV-Library Full time

    Senior Customer Support Representative Job in Titchfield, Hampshire. Role Overview: An exciting opportunity is open for a motivated Customer Service Specialist to join a leading aerospace-focused team based in Titchfield, Hampshire. This role is essential in managing relationships with a select group of business customers, acting as the primary interface...


  • Titchfield, United Kingdom Eaton Full time

    Located in Titchfield, Hampshire, Eaton's Aerospace business stands as a global leader in aerospace fuel systems. We pride ourselves as a premier supplier of fully integrated fuel systems for fixed and rotary-wing aircraft. The Titchfield facility boasts extensive fuel and air system test facilities, facilitating comprehensive testing across a range of...


  • Titchfield, United Kingdom CV-Library Full time

    Sales Development Representative Location: Whiteley, Hampshire. Salary: 30k + Uncapped Commission | OTE £60K+ Are you ready to take your sales career to the next level with a company that combines cutting-edge tech with an amazing work environment? Do you thrive on the excitement of closing deals and finding new business? If youre ambitious,...


  • Titchfield, United Kingdom Advanced Technology Services Full time

    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las...

  • Sales Executive

    4 weeks ago


    Titchfield, United Kingdom CV-Library Full time

    Sales Executive  Salary: up to £30,000 + Uncapped commission OTE up to 75k  Working hours: Monday to Thursday 8:45am - 5:00pm, Friday 8:45am - 4:00pm Location: Whiteley, Fareham. Job type: Full Time, Permanent My Client is looking for driven, enthusiastic, and bubbly people to join their team based in Whiteley. They deliver bespoke,...


  • Titchfield, United Kingdom CV-Library Full time

    New Business Executive Salary: up to £30,000 + Uncapped commission OTE up to 75k  Working hours: Monday to Thursday 8:45am - 5:00pm, Friday 8:45am - 4:00pm Location: Whiteley, Fareham. Job type: Full Time, Permanent My Client is looking for driven, enthusiastic, and bubbly people to join their team based in Whiteley. They...

  • Sales Manager

    2 months ago


    Titchfield, United Kingdom CV-Library Full time

    Sales Manager Looking to add some excitement to your career journey? We've got the perfect opportunity for you! Our Client is looking for driven, enthusiastic, bubbly people to join their amazing team in Whiteley. The successful candidates will be highly motivated self-starter able to identify and develop new business opportunities from the database...


  • Titchfield, United Kingdom NURTURE LANDSCAPES GROUP Full time

    Due to expediential growth in our business, we have an exciting opportunity for a **Operations Support Administrator **who will join our existing team at our office in **Titchfield Hampshire.** - **About the Role**_ Our support teams pride themselves on effectively assisting the teams & processes, to deliver service to the highest standards. In resolving...

  • Sales Coordinator

    1 week ago


    Titchfield, United Kingdom CV-Library Full time

    Sales CoordinatorLocation: Fareham Basic salary up to £28,000 plus bonus & flexible benefits package including up to 27 days holiday (Plus additional annual leave purchasing scheme)Sector: Packaging distribution    Protecting what matters, together We’re dedicated to protecting what matters most - our people, our customers, our...


  • Titchfield, United Kingdom Advanced Technology Services Full time

    Job Title: Field Service Maintenance EngineerAt Advanced Technology Services, we are committed to providing our customers with exceptional service and support. We are seeking a highly skilled and experienced Field Service Maintenance Engineer to join our team.About the RoleJob Summary: We are looking for a motivated and detail-oriented Field Service...


  • Titchfield, United Kingdom CT SKILLS LIMITED Full time

    About JDi Property HoldingsJDi Property Holdings Ltd operates in the housing and property sector, offering a supportive and friendly team environment. The company has a portfolio of over 350 rental properties across the South Coast, providing high levels of customer service. As the majority of properties are owned by the company, there are no middlemen...

  • Van Driver

    2 weeks ago


    Titchfield, United Kingdom CV-Library Full time

    Join the Team as a Delivery Van Driver! Earn: £14.04 per hour Location: Solent PO14 4LW Work Schedule: Monday to Friday, starting at 10:00 AM Start Date: As soon as possible Are you ready to drive your career forward with one of the UK's most iconic delivery companies? Parcelforce, a trusted leader in parcel delivery, is on the lookout for...


  • Titchfield, United Kingdom CV-Library Full time

    We are currently seeking an Installation Coodinator to join our thriving team at Anglian Home Improvements in Fareham. As an Installation Coordinator, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service. We're looking for a detail-oriented and customer-focused individual to support our team in...

  • Field Manager

    2 months ago


    Titchfield, United Kingdom CV-Library Full time

    Join Our Team as a Field Manager in Operations Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian...

  • Field Manager

    2 months ago


    Titchfield, United Kingdom Anglian Home Improvements Full time

    Join Our Team as a Field Manager in OperationsAre you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian...


  • Titchfield, Hampshire, United Kingdom EATON Full time

    Join Eaton's Team and Make a Real ImpactEaton is a leading provider of power management solutions, and we're looking for a talented individual to join our team as a Contractor Coordinator. In this role, you'll play a critical part in helping us deliver energy-efficient solutions that make a real difference in people's lives.Key Responsibilities:Internal...

  • Buyer

    5 months ago


    Titchfield, United Kingdom Eaton Full time

    **Eaton Titchfield** **Buyer** This position is required to actively support the plant’s goals by deploying skills in the areas of supply chain management, that will lead to sustained improvements in performance across the plant; both financial and process driven. The position requires the person to build strong relationships with our suppliers as well...

  • Technical Advisor

    2 months ago


    Titchfield, United Kingdom CV-Library Full time

    Have you worked in a solar installations role and are you wanting a change from the tools and to step into an office based role this could be for you! Technical Advisor Salary: £up to 40k Hours of work: Monday to Friday, core working hours Location: Fareham / Southampton   Dynamite recruitment is working in partnership with a very...

  • Technical Advisor

    2 months ago


    Titchfield, United Kingdom Dynamite Recruitment Full time

    Have you worked in a solar installations role and are you wanting a change from the tools and to step into an office based role this could be for you!Technical Advisor Salary: £up to 40kHours of work: Monday to Friday, core working hoursLocation: Fareham / Southampton Dynamite recruitment is working in partnership with a very well-established businessDue...

  • Retail Assistant

    5 months ago


    Titchfield, United Kingdom D Stewart & Son Ltd. Full time

    We are seeking a reliable and hardworking Retail Assistant to join our Garden sundries team at Stewarts Abbey Garden Centre. **Duties include;** - Providing assistance to customers, enabling them to easily locate trolleys and baskets - Assisting customers with larger heavier items and returning trolleys to the Garden Centre - Moving pots, compost and...