Operations Support Administrator

3 weeks ago

Titchfield, United Kingdom NURTURE LANDSCAPES GROUP Full time

Due to expediential growth in our business, we have an exciting opportunity for a **Operations Support Administrator **who will join our existing team at our office in **Titchfield Hampshire.**
- **About the Role**_

Our support teams pride themselves on effectively assisting the teams & processes, to deliver service to the highest standards. In resolving any challenges that could impact the customer experience, as well as enhancing the customer journey.
- **Aims of the Role**_
- Provide consistent support to our customers, contract managers, and broader teams.
- Support and manage Helpdesks
- Provide first level support on all required aspects of core and additional
- Ensure all queries and requests are dealt with effectively.
- Work across teams and departments, to deliver consistent processes.
- Sharing and receiving best practice with colleagues.
- Proactively contribute to and/or provide feedback and recommendations on process and system improvements, that will benefit the rest of the team and business.
- **What does a typical day in this role, look like?**_
- Work across quote logs, in preparation for customer billing.
- Support our Helpdesks by working through relevant inboxes and distributing & recording information accordingly.
- Prepare quotations
- Ordering of materials, uniform and stationery
- Assist with relevant fleet functions
- Work effectively in our CRM system, regarding our customer database and related functions.
- Attend and contribute to company meetings.
- **Who are we looking for - About You**_
- To be successful in this role your need to be an excellent communicator, someone who enjoys interaction with our valued customers, key internal departments, and suppliers.
- Do you love being kept busy, prioritising your workload to meet the business and customer needs?
- Are you confident in your decision-making, and can regularly make decisions and take personal responsibility for resolving problems, without the constant support of others?
- **If this sounds like you, then this role could be a great fit.**_
- **Skills and experiences**:_
- Experience in Customer Service preferable
- Self-motivation, with the ability to confidently work, independently
- Ability to learn new systems and be adaptable
- A keen eye for detail
- Confidence with technology - we will train you in the systems we use, but sound experience in navigating a laptop and the internet is essential.
- Experience of working as part of a team
- Excellent communication and collaboration skills both verbally and written
- Flexible, enthusiastic, and can-do attitude
- **In return we offer**:_
- **Up to £27,560.00 per annum**, with annual reviews
- 28 days holiday (inc. Bank Holidays)
- Employee contribution pension scheme
- A friendly customer focused team atmosphere
- Refer a Friend Bonus scheme of £200 per person from Day 1
- Training and Development with exciting opportunities to further your career
- Cycle to work scheme, and access to our Bravo benefits hub
- Nurture Group is a proud partner of the **Living Wage Foundation**.

**The Company**:
The Nurture Group, is an award winning national service provider consisting of three leading brands**:Nurture Landscapes**, **Gavin Jones** and **Rokill Pest Control Services**.

**Nurture Landscapes** specialises in grounds maintenance, winter gritting and interior and exterior plant display services, mainly to the corporate sector.

**Gavin Jones** provide landscape construction services to a wide variety of clients across the UK, working alongside landscape architects, designers and main contractors. They also provide grounds maintenance services to military sites and public open spaces and are proud holders of the Royal Warrant.

**Rokill** provide pest control services to both commercial and domestic customers as well as the public sector. They hold the Royal Warrant and are of the UK’s leading pest control companies.

Our clients span across a diverse and broad range of disciplines, from corporate headquarters, science parks, shopping centres, business and industrial parks, to leisure facilities, schools, sporting venues, hotels, universities, public open spaces and the public sector.
- **Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.**_

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,560.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Microsoft Office: 1 year (preferred)
- Office: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom

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