Service Controller

7 months ago


Newtownabbey, United Kingdom Heels & Brogues Group Full time

**Job Title**: Service/Warranty Controller

**Location**: Newtownabbey

**Salary**: £30,000 per annum

**Benefits**:

- Free Parking
- 30 holidays, including bank holidays
- Company pension

Our client, a leading construction company, is currently expanding its service team and is seeking an additional Service/Warranty Controller.

**Key Responsibilities**:

- Receiving calls from customers in a professional manner and efficiently scheduling field engineers for maintenance and repairs.
- Ensuring timely preparation of field engineers for assigned works.
- Keeping customers informed of job progress.
- Monitoring open jobs to ensure a high quality of service delivery to all customers.
- Communicating the needs of the engineers with the parts department.
- Generating service contracts and providing repair quotes to customers.
- Receiving job cards, uploading costs to the system, and invoicing customers.
- Collaborating with other warranty and service controllers to ensure timely closure and processing of all jobs.
- Maintaining accurate and efficient records of machine histories.
- Establishing and nurturing relationships with customers and suppliers.

**Requirements**:

- Previous experience in construction plant, agriculture, or automotive industries is preferred.
- Computer literacy with proficiency in Excel and Outlook.
- Strong attention to accuracy.
- Highly organised with the ability to prioritise workloads effectively.
- Capable of working in a busy environment with focus and drive.
- Basic experience with Sage preferred but not required.
- Engineering knowledge is desirable but not essential.

**Working Hours**:

- Monday to Thursday: 08:00 - 17:00
- Friday: 08:00 - 16:30

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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