Wellbeing Support Worker

6 months ago

Watford, United Kingdom W3RT Full time

**Role description**

**Line Manager**: Assistant Manger Community Wellbeing

**Place of work**: Holywell Community Centre

**Contract**: Full time

**Salary**: £23,500 FTE, this includes an allowance of £500 for working unsociable hours at weekends and on bank holidays

Summary

The post-holder will be part of a team that will deliver, promote, develop and record W3RT’s range of wellbeing activities and services.

Specific responsibilities

Support Workers will need to work in some or all the following roles:

- accepting, triaging and recording incoming referrals.
- making outward referrals and liaising with other services and community groups.
- making wellbeing calls and providing telephone support.
- designing and hosting on-line wellbeing activities.
- planning and hosting regular wellbeing clubs.
- hosting or supporting reminiscence groups and other social or creative activities.
- planning and delivering out-of-club activities such as walks and social events.
- recruiting and managing volunteers and volunteers’ tasks.
- managing and delivering a range of specific services (shopping, prescription collections,

community cars, formal befriending, etc).
- planning and supporting occasional flagship events and celebrations.
- soliciting feedback and carrying out surveys;
- recording all activities in agreed systems.
- ancillary administration, promotion, community and partnership work related to the above.

**Knowledge, Skills and Behaviours**

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.

**Knowledge**
- An understanding of the problems and issues faced by older and/or vulnerable people and carers

especially in relation to health and social care
- A good working knowledge of our local community
- Knowledge of particular needs around eg carers, loneliness, mental health, poverty, protected

groups, ex-service personnel
- An excellent understanding of good service
- An excellent understanding of professional boundaries
- An understanding and awareness of risk assessments and safeguarding
- A keen understanding of privacy, data protection, data consent and GDPR
- An excellent understanding of referral processes and the range of local services and activities
- A good understanding of the barriers that those in need might face in accessing support
- A high level of competency in ICT including all systems used by the service
- A working knowledge of volunteering good practice
- A good understanding of the discipline needed to secure good quality data

**Skills**
- Excellent listening skills
- Able to establish trust with people from all backgrounds
- Able to put people at ease and feel more confident
- Able to support people to be more aware of risks and take better decisions
- Able to work with vulnerable people to identify need and make effective referrals
- Able to host group discussions and encourage people to contribute
- Able to work with individuals to identify key and agree action plans / referrals
- Can put individuals at the heart of delivery
- Ability to empower and develop volunteers to achieve better results
- Able to record all activities accurately, correctly and consistently and in a timely fashion
- Excellent administration and multi-tasking skills.
- The ability to work to deadlines and manage competing priorities effectively.

**W3RT Behaviours**

All W3RT staff are expected to consistently display the following behaviours.

Teamwork
- Remember you are a valued part of W3RT’s team - be proud of your role and of the trust.
- Ask for support, guidance and training where needed - and wherever possible, offer the same when requested of you.

Integrity
- Be transparent and avoid any direct or indirect conflicts of interest or loyalty.
- Work to complete any project or commission you have agreed to undertake.

Inclusion
- Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence.
- Respect the wellbeing, dignity and privacy of our service users - ensure vulnerable people are supported and share any concerns about their wellbeing.

Innovation
- Contribute to discussions to ensure that W3RT’s activities, programmes and services are the best possible.

Impact
- Listen and ensure our services are personalised to deliver the best possible outcomes for everyone.
- Record your work accurately to help us improve services and demonstrate our impact.

**Salary**: £23,500.00 per year

**Benefits**:

- Company pension
- Flexitime
- Health & wellbeing programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Watford/ Watford and Three Rivers District: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Watford

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