Samsung Field Support Executive
5 days ago
Do you have great communication and interpersonal skills?
Are you knowledgeable in Consumer Electronics?
Do you have outstanding data skills?
If this sounds like you, we have an exciting opportunity, where you can take the next step in your career and work with some leading brands.
A little bit about us
We’re a retail marketing agency specialising in driving growth in an ever-connected world. We combine the power of people, technology, and consumer insight to deliver moments that matter. You will be the connection between brands and their audience, so every day will be exciting, challenging and incredibly rewarding
Our people are at the heart of everything we do, so what can we offer you?
- Our amazing rewards platform Perkbox
- Free weekly coffee, sausage roll or vegan sausage roll
- Discounts on experiences, days out and holidays
- Eye care vouchers
- Discounted phone contracts
- Cycle to work scheme
- Employee assistance programme
- Tailored development plans and regular reviews
We'd love to meet someone with...
- Proven track record in team management
- Understanding of technology, retail industry and the support industry
- Experience within white goods/TV experience, repair or aftercare
- Understanding of technology, retail industry and the support industry
- Worked within a multi-cultural environment
- Energetic and enthusiastic about technology
- Valid Driver’s Licence
What does a typical day in this role look like?
- Deliver results inline with targets on the main KPIs.
- Overseeing the management of the pending Work In Progress (WIP), ensuring all aged jobs are completed as soon as possible, through the network support function and field team
- Day to day discussions within the CE field, that can offer a flexible, consistent, and great customer service offering, delivering repairs first time and on time, whilst following brand guidelines at all times.
- Support in the increase of the usage and adoption of component level repair within the TV network, to provide reduced costs, as well as better solution for customers, by providing the technical tools and know-how to make it happen
- Be part of the communication loop, briefing the changes and expectations out to the network of partners, which are consistent and acknowledged inclusive of contract management and conferences
- Support the CE experts in the team to create and distribute the technical content to aid the Field Network.
- Support the gathering and analysis of quality insight on products to the relevant stakeholders in HQ, GBM, ECSO and local teams, by utilising live streaming and ride along etc.
- Support the quick feedback and actioning of information in relation to Customer Insight verbatim, PL cases, Escalations etc.
- Ensure that audits are carried out in line with HQ/ECSO expectations, with corrective actions completed as per guidelines
- Other day to day activities that need to be supported in relation to CE Service Delivery activity
This role requires travel a valid UK drivers licence due to travel requirements of the role.
This role will see you working for Blue Square whilst supporting Samsung.
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