Call Centre Agent

2 weeks ago


London, United Kingdom Perform CS Ltd Full time

**Position**:Call Centre Agent

**Job Type**: Full-Time

**Reports to**:Call Centre Team Leader

**Summary of Responsibilities**
- Builds and maintains relationships with existing and new customers.
- Helps customers with all their enquiries;
- Clarifies platforms’ Terms and Conditions when it is needed.
- Logs tasks in accordance with company guidelines.
- Explains how to use platform games and services.
- Assists customers with on-going marketing campaigns.
- Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
- Escalates and follows up customer cases when needed.
- Identifies and reports improvement areas according to company procedures.
- Works closely with other departments to handle customer queries.
- Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
- Calling daily new registered customers to welcome them to the brand.
- Customer satisfaction calls to make sure that the customers remain engaged with our platform.

**Person Specification**
- Turkish speaker (verbal and written)
- Excellent communication skills
- Customer oriented
- Basic skills in Microsoft Tools (Excel, Word, Powerpoint)
- Self-Motivated
- Team player

What you will receive:

- Competitive package.
- Other perks TBC.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Turkish (required)

Work Location: Hybrid remote in London

Reference ID: CCA


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