In Work Support Advisor

3 weeks ago


Wolverhampton, United Kingdom Workpays Full time

**Title**: In Work Support Advisor

**Salary**:£23000

**Contract Type**:Full Time, Permanent

**Hours**:37.5 hours/week

**Location**: Wolverhampton

**Team**:West Midlands

**Contract**: Restart Scheme

**Reporting to**:Contract Manager

**Job Overview**

Workpays are passionate about making a small change to see a big difference to the ambitions and lives of each and every one of our learners.

**Role Overview**:
As an **In-Work Support Advisor**, your primary responsibility is to provide targeted assistance to participants who have successfully secured employment through the **DWP Restart Scheme.** Your role shifts from initial placement to ongoing support, ensuring that participants remain in work and achieve sustained employment.

**Key Responsibilities**
- Developing and implementing strategies to enhance job retention by collaborating with participants and employers to address any challenges they encounter.
- Facilitating smooth integration into the workplace and providing guidance on workplace norms, communication, and professional conduct.
- Assisting participants in navigating work-related issues, such as conflicts, performance concerns, or health-related challenges.
- Regularly engaging with participants to gather evidence related to their employment journey and utilising collected data to predict key payment threshold and milestones such as the completion of probationary periods, promotions or skill development achievements.
- Tailoring support based on predicted milestone to ensure participants meet contractual KPIs known as ‘outcomes’.
- Identifying opportunities for participants to enhance their skills and qualifications to explore potential career pathways within their organisation or other sectors and encouraging participants to set long-term career goals and provide advice on achieving them.
- Fostering strong relationships with employers to understand their needs and collaborate to create a supportive work environment and generate leads for Employer Engagement Advisor.
- Gathering feedback from employers regarding participant performance to address any concerns promptly to reduce fallout risk.
- Addressing participant's personal challenges (e.g. mental health, financial stability) which may impact well-being and job performance by connecting participants to relevant support services (e.g. counselling, financial advice) when needed.
- Maintaining accurate records of interactions, progress and outcomes on CRM System (Aptem) and generating reports for internal and external stakeholders.

**General**:

- Maintain an awareness of and actively follow and promote Company policies, including, but not limited to, Safer Recruitment, Data Protection, Information Security, Equal Opportunities, Health and Safety, Safeguarding, and Prevent
- Undertake any training as required by Company policy and take responsibility for professional development
- Other duties as assigned by the Contract Manager

**Essential criteria**
- Previous experience in employment coaching, career counselling or related fields
- Knowledge of local job markets, industry trends and employer expectations.
- Maths and English qualifications at GCSE C/Grade 4 or Functional Skills Level 2
- Fluent in the English language
- Excellent organisational and time management skills
- High-level communication, interpersonal and presentation skills
- Comfortable working in a fast-paced environment
- IT proficient with an ability to use Microsoft Office suite, particularly Outlook, Teams, Excel, SharePoint, Word, and PowerPoint

**Desirable Criteria**
- Experience working to quality and compliance measures
- Experience of using a learner information management systems, such as Aptem
- Experiences working within the further education/employability and skills training sector
- Information, Advice and Guidance - Level 3 or above

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Previous experience in employment coaching, career counselling or related fields?

Work authorisation:

- United Kingdom (preferred)

Work Location: In person



  • Wolverhampton, United Kingdom Workpays Full time

    **Title**: In Work Support Advisor **Salary**:£23,000 **Contract Type**:Full Time, Permanent **Hours**:37.5 hours/week **Location**: Wolverhampton **Team**:West Midlands **Contract**: Restart Scheme **Reporting to**:Operations Manager **Job Overview** Workpays are passionate about making a small change to see a big difference to the ambitions and...


  • Wolverhampton, United Kingdom ERA Home security Full time

    **Customer Support Advisor - Smart Security** **Location: Wolverhampton** We are seeking a **Customer Support Advisor** to join ERA and provide technical advice and customer care to end-users and our customers. As **Customer** **Support Advisor,** you will acquire a strong technical knowledge of all ERA’s smart security products and create and maximise...


  • Wolverhampton, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be responsible for providing front-line service. You will respond to queries and requests while providing excellent customer service. **Client Details** **My client is one of the UK's leading pension funds. They specialise in providing a customer - focused, cost - effective quality service in delivering pensions for...


  • Wolverhampton, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be responsible for providing front-line service. You will respond to queries and requests while providing excellent customer service. **Client Details** **My client is one of the UK's leading pension funds. They specialise in providing a customer - focused, cost - effective quality service in delivering pensions for...


  • Wolverhampton, United Kingdom Blue Arrow Full time

    Do you enjoy helping customers? Are you looking for an Inbound Customer Service role with no sales involved? If you are reading this and thinking "Yes!" then please keep reading! Role: Business Support Advisor Location: Pendeford Business Park, Wolverhampton, WV9 5HA **Salary**: £10.63 per hour Contract: Temporary (Ongoing), 6 months minimum - strong...


  • Wolverhampton, United Kingdom Blue Arrow Full time

    We are looking for enthusiastic Customer Service Advisers to work in Pendeford Business Park (WV9 5HA). If you consider yourself to be dynamic, energetic and "like People" this is a great opportunity to build on those skills in a warm and friendly environment. Our client is passionate about truly listening to our customers to make banking more simple,...


  • Wolverhampton, United Kingdom City of Wolverhampton College Full time

    City of Wolverhampton College is among the leading further education institutions in the West Midlands, offering an extensive array of education and training programmes. Our state-of-the-art facilities provide students with access to cutting-edge technology, placing us at the forefront of Further Education. Graded ‘Good’ by Ofsted in our latest 2023...


  • Wolverhampton, United Kingdom Adecco Full time

    **First Line Customer Support** **Full Time - Based in Wolverhampton** **£9.90 per hour** **Rota Basis - Working hours between 6:00am - 11:00pm** **Temporary to permanent** Our client is currently recruiting for a Customer Service Advisor to join their progressive company based in Wolverhampton. This is a fantastic opportunity to join a growing...

  • Parts Advisor

    1 week ago


    Wolverhampton, United Kingdom Flat Fee Recruiter Full time

    **Parts Advisor**: **Salary**: £15,600 - £25,000 depending on experience **Town**: Wolverhampton **Closing date**: 13/04/2023 The Brindley Group is currently looking for a **Parts Advisor** to join the team at our busy multi-franchise workshop on West Street in Wolverhampton. **Parts Advisor** **Wolverhampton, WV10 6HT** - **Full time, permanent**: -...

  • HR Advisor

    4 weeks ago


    Wolverhampton, United Kingdom djs executive search limited Full time

    As part of this highly successful, global organisation, the European business now requires an experienced HR Advisor who will play a critical role in providing generalist HR advisory support across the European business. The Role: Reporting to the HR Manager for the region, as an HR Advisor within the team,the role will have responsibility for, but not...

  • HR Advisor

    2 months ago


    Wolverhampton, United Kingdom Bell Cornwall Recruitment Full time

    **HR Advisor** **SA/BCR/10688** **6 Month FTC** **Wolverhampton** **£32,000-£38,000** *** Bell Cornwall Recruitment is pleased to be supporting an Investment Banking company in its search for a HR advisor to join them on a temporary 6 month basis! HR Advisor Responsibilities: - Providing advice and support to managerial staff on HR matters -...

  • Employment Advisor

    1 month ago


    Wolverhampton, United Kingdom Trigon Recruitment Full time

    **Role: - Employment Advisor** **Location: - Wolverhampton** **Salary: - £26,500** **Role overview of an Employment Advisor** Trigon Recruitment are recruiting for a reputable national training provider for an Employment Adviser. This role will carry a caseload of customers who are unemployed and referred by Job Centre Plus. An Employment Adviser...

  • Employment Advisor

    2 months ago


    Wolverhampton, United Kingdom Trigon Recruitment Full time

    **Role: - Employment Advisor** **Location: - Wolverhampton** **Salary: - £26,500** **Role overview of an Employment Advisor** Trigon Recruitment are recruiting for a reputable national training provider for an Employment Adviser. This role will carry a caseload of customers who are unemployed and referred by Job Centre Plus. An Employment Adviser will...


  • Wolverhampton, United Kingdom Stratstone Porsche Full time

    **Senior Service Advisor** **Stratstone Porsche Wolverhampton** **Salary of £25,659 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Financial Advisor

    2 months ago


    Wolverhampton, United Kingdom Vision-FS Recruitment Full time

    **Financial Advisor | Independent Financial Advisor** **£50,000 - £85,000 | Un-Capped Bonus** **Client Book Provided** **Wolverhampton| Surrounding area** **YOUR NEW COMPANY** An exciting opportunity has become available with a Financial Advice business who are growing its national offering across the country. The business is looking to grow its...

  • Employment Advisor

    2 months ago


    Wolverhampton, United Kingdom Trigon Recruitment Full time

    **Role: - Employment Advisor** **Location: - Wolverhampton** **Salary: - £27,000** **Role overview of an Employment Advisor** Trigon Recruitment are recruiting for a reputable national training provider for an Employment Adviser. You will work on the WMCA AEB contract fulfilling the back end once the learner has completed their qualification to find...

  • Mortgage Advisor

    1 day ago


    Wolverhampton, United Kingdom Connells Full time

    Mortgage Advisor Connells Estate Agency are looking for a Mortgage and Protection Advisor to join them in Wolverhampton. OTE £60k What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and rewarding environment...


  • Wolverhampton, United Kingdom Blue Arrow Full time

    We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers. Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as...

  • Student Advisor

    2 months ago


    Wolverhampton, United Kingdom University of Wolverhampton Full time

    As part of Student Support Services you will support and facilitate the achievement of stretching targets for student outcomes for continuation, completion, retention, progression and achievement delivering an excellent student experience. We are looking for a number of Student Advisors. You will be expected to provide excellent customer service and...

  • Service Advisor

    18 hours ago


    Wolverhampton, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor in Wolverhampton.** Are you an experienced Service Advisor in Wolverhampton? Are you looking for a new role as a Service Advisor in Wolverhampton? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans,...