In Work Support Advisor

3 weeks ago


Wolverhampton, United Kingdom Workpays Full time

**Title**: In Work Support Advisor

**Salary**:£23,000

**Contract Type**:Full Time, Permanent

**Hours**:37.5 hours/week

**Location**: Wolverhampton

**Team**:West Midlands

**Contract**: Restart Scheme

**Reporting to**:Operations Manager

**Job Overview**

Workpays are passionate about making a small change to see a big difference to the ambitions and lives of each and every one of our learners.

**Role Overview**:
As an **In-Work Support Advisor**, your primary responsibility is to provide targeted assistance to participants who have successfully secured employment through the **DWP Restart Scheme.** Your role shifts from initial placement to ongoing support, ensuring that participants remain in work and achieve sustained employment.

**Key Responsibilities**

1. Developing and implementing strategies to enhance job retention by collaborating with participants and employers to address any challenges they encounter.

2. Facilitating smooth integration into the workplace and providing guidance on workplace norms, communication, and professional conduct.

3. Assisting participants in navigating work-related issues, such as conflicts, performance concerns, or health-related challenges.

4. Regularly engaging with participants to gather evidence related to their employment journey and utilising collected data to predict key payment threshold and milestones such as the completion of probationary periods, promotions or skill development achievements.

5. Tailoring support based on predicted milestone to ensure participants meet contractual KPIs known as ‘outcomes’.

6. Identifying opportunities for participants to enhance their skills and qualifications to explore potential career pathways within their organisation or other sectors and encouraging participants to set long-term career goals and provide advice on achieving them.

7. Fostering strong relationships with employers to understand their needs and collaborate to create a supportive work environment and generate leads for Employer Engagement Advisor.

8. Gathering feedback from employers regarding participant performance to address any concerns promptly to reduce fallout risk.

9. Addressing participant's personal challenges (e.g. mental health, financial stability) which may impact well-being and job performance by connecting participants to relevant support services (e.g. counselling, financial advice) when needed.

10. Maintaining accurate records of interactions, progress and outcomes on CRM System (Aptem) and generating reports for internal and external stakeholders.

**General**:

- Maintain an awareness of and actively follow and promote Company policies, including, but not limited to, Safer Recruitment, Data Protection, Information Security, Equal Opportunities, Health and Safety, Safeguarding, and Prevent
- Undertake any training as required by Company policy and take responsibility for professional development
- Other duties as assigned by the Contract Manager

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee mentoring programme
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person



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