Training Specialist

2 weeks ago

Haywards Heath, United Kingdom Medserv Full time

**_Respectfully, we do not require the assistance of recruiters at this time_**

**About Medserv**:
Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing and practice management in Europe. Our clients include hospital consultants of all specialities, GP's, clinics, as well as hospitals.

**Role Overview**:
We are looking for an innovative trainer to design training programs for current employees and new team members to prepare them for their new role. This role will also involve developing new training materials for clients to showcase our software and develop our help section so as to promote self-learning for clients

**Duties and Responsibilities**:

- Review and audit current training documentation
- Prepare learning materials for programs, including process documents and training videos
- Further develop training materials for clients
- Develop classroom training for new starts
- Conduct surveys and ongoing tests to gauge the effectiveness of programs
- Liaise with managers to determine training needs and schedule training sessions
- Conduct seminars, workshops and individual training sessions
- Ensure each team members training hours are recorded and fair across the team
- Maintain an up-to-date log of training schedules and documentation, ensuring accurate records for future reference
- Collaborate with managers/supervisors to assess training needs, schedule training sessions, and develop customised programs to meet specific requirements
- Design and develop innovative training programs for current employees and new team members, addressing skill gaps and ensuring effective onboarding
- Create engaging training materials, including process documents, training videos, and interactive modules, to facilitate learning and promote self-learning for clients
- Continuously evaluate employee performance to identify areas for additional training and improvement
- Conduct various training sessions, such as seminars, workshops, and individual training sessions, employing adaptable training styles based on the audience
- Conduct surveys and tests to measure the effectiveness of training programs and gather feedback for continuous improvement
- Monitor employee performance and response to training interventions, making necessary adjustments to maximise effectiveness
- Regularly review and audit existing training documentation to ensure relevance and alignment with organisational objectives

**Requirements and Skills**:

- Proven experience as a trainer or in a similar role, preferably in a corporate setting
- Strong instructional design skills, with the ability to develop engaging and effective training materials
- Excellent communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
- Adaptability and flexibility to tailor training approaches to diverse audiences and learning styles
- Demonstrated patience and empathy in working with individuals at various skill levels
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple training programs simultaneously
- Knowledge of training evaluation methodologies and techniques to measure program effectiveness
- Proficiency in learning management systems and e-learning tools
- A proactive and self-motivated mindset, with the ability to work independently and take initiative in utilising classroom time effectively

**Package**:

- Competitive salary
- DOE
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- EAP
- Gym membership
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive scheme i.e. commuter and bike to work

**Additional Information**:

- Training will be completed on-site, however, a hybrid working model is possible once training is concluded.

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