Performance Lead

2 weeks ago

North East, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 248721**Salary**:

- £37,909 - £42,251**Job grade**:

- Other- NPS Pay Band 5 National**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- North East EnglandAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Overview of the job**

Team lead working with individual LDU clusters authoring performance targets and agreeing them with key stakeholders at a national level.

Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities.

Identifying local performance and quality issues and developing initiatives in response to the identified issues.

**Summary**

As a member of the Performance and Quality Team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:
**Lead NPS performance management**
- Lead on the maintenance of national performance standards
- Research, investigate and report on the reasons for performance at LDU cluster level.
- Undertake and analyse surveys of internal and external customers.
- Carry out data audit exercises and quality inspection as required.
- Respond to internal and external requests for performance monitoring information, training or support at LDU cluster level.
- Maximise the potential use of IT systems and databases in respect of performance management
- Identify trends across NPS divisions in order to provide the evidence-base for commissioning national interventions
- Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
- Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives

**Support quality assurance**
- Contribute to the NPS performance and quality improvement strategy
- Support the communication of the NPS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
- Support the delivery of practice development in the NPS
- Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
- Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
- Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG

**Develop Team and Partnership Working**
- Develop productive working relationships with colleagues and stakeholders
- Contribute to team and organisation's understanding of its stakeholders and customers

**Plan and organise**
- Contribute to programme implementation
- Share of knowledge and good practice to inform innovation and improve service delivery

**Communication**
- Providing information, feedback and advice
- Participate in meetings where appropriate

**Use information to take critical decisions**
- Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
- Develop and utilise data to identify trends
- Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence

**Diversity and Equality**
- Contribute to a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

**Person specification**:

- Please refer to Job Description**Qualifications**:

- Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Managing a Quality Service
- Leadership

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an avera

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