IT Team Lead

3 weeks ago

North East, United Kingdom Mott MacDonald Full time

**Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.**

This will include (but not limited to) providing support for:

- Business Applications - Connect Business, FiFi, BMS services, Reporting and analytics

Responsibilities include (but not limited to) regular monitoring of performance, career development and support of individual team members. This will be achieved by regular meetings, reviews, feedback, mentoring and communication with the team.- Prioritise functional and hierarchical escalations from customers to ensure that they receive the highest level of customer service.
- Compliance to defined KPIs (Key Performance Indicators) for support and service availability.
- Trend analysis, reporting, service review activities, feeding into SI initiatives.
- Manage ROTA for resources for providing adequate cover for support per shift.
- Escalate any issues to IT Manager - Operations if required.
- Monitor and ensure timely and effective resolution of all customer incidents and requests.
- Work with other IT teams to provide global support and get technical escalations resolved.
- Actively pursue CSI (Continual service improvement) initiatives as part of SI initiative.
- Coordinate service transition and shift left initiatives.
- Management of all HR (Human Resources) elements including payment of allowances, annual leave approvals and support other people related aspects.
- Maintain skills matrix and update it regularly, identify skill gaps or new training requirements and organise the same for the team.
- Manage internal communications for IT support related issues
- Contribute to acceptance into service of new software and services.
- Other duties as required

**Education, Experience and Skills**
- University degree or diploma in computer science or Engineering
- Substantial experience in a lead/management role.
- Thorough Knowledge of ITIL Service Management best practices. ITIL V3/V4 foundation certification preferred.
- Demonstrated problem solving skills.
- Knowledge of Service Management best practices
- Experience of working in a large-scale enterprise environment preferred.

**Personal Attributes**
- Confident and perseverant.
- Passionate about technology and learning.
- Strong analytical ability with effective communication and interpersonal skills
- Ability to motivate and support employees.
- Ability to lead a team of Technical Resources.
- Excellent customer service skills.
- Excellent written and communication skills.
- Ability to think clearly under pressure.
- Flexibility of working to varied shifting priorities, demands and timelines.

**Job Profile**
- Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.
- 
- We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.
- The desktop support services are the second line of IT support under IT Operations and provide support for endpoint devices in the environment, do proactive monitoring and event management support.

**Job Ref**
- 63689BR

**Recruiter Contact**
- Chantelle Brown

**Country**
- United Kingdom

**Region/State**
- England - North East

**Discipline**
- Information technology

**Sector**
- Corporate Services

**Website Region**
- Europe and Central Asia

**Website Sector**
- Corporate services

  • Software Development Team Lead

    3 weeks ago

    Bracknell, South East, United Kingdom Spectrum IT Recruitment Full time

    Software Development Team LeadIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Software Development Team Lead required by a leading global Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. The...

  • Physical Records Team Lead

    2 days ago

    East Sussex, United Kingdom SWORD IT SOLUTIONS LIMITED Full time

    Are you ready to play a key role in propelling organisations on their data driven journey? Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges...

  • Team Lead

    1 day ago

    Scarborough, North Yorkshire, United Kingdom Roots Full time

    Scarborough - Store 150, 300 Borough Drive Unit 260, Scarborough, Ontario, Canada Req #61 Tuesday, March 12, 2024 WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier...

  • Landscape Architect

    4 weeks ago

    York, North Yorkshire, United Kingdom Lead Careers Full time

    Role – Landscape Architect Location – North Yorkshire Salary - £30 - £34K LEAD Careers have been appointed to source a Landscape Architect for a Multi-Disciplinary Consultancy to work in a flexi-time role out of their North Yorkshire office. The consultancy work on some of the UK’s most exciting development projects, ranging from residential and...

  • Team Lead, Conflicts Management Team Lead, Conflicts Management

    1 day ago

    North East England, United Kingdom Pioneer Selection Ltd Full time

    Maintenance Team Leader A fantastic opportunity has opened for an electrically biased maintenance team leader, working for a large food company with multiple sites. Due to growth my client is looking for a maintenance engineer from related industries. My client offers security and progression for the right engineer, this role you will be responsible for...

  • Landscape Architect

    2 weeks ago

    York, North Yorkshire, United Kingdom Lead Careers Full time

    Role - Landscape Architect Location - North Yorkshire Salary - £30 - £34K LEAD Careers have been appointed to source a Landscape Architect for a Multi-Disciplinary Consultancy to work in a flexi-time role out of their North Yorkshire office. The consultancy work on some of the UK's most exciting development projects, ranging from residential and...

  • Rotating Equipment

    1 day ago

    North East England, United Kingdom NES Fircroft Full time

    JOB ROLE Rotating and Mechanical Engineering Team Leader We are one of the world's largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with...

  • Sales Team Lead

    2 weeks ago

    York, North Yorkshire, United Kingdom Primis Full time

    Sponsorship is not available* A leading tech consulting firm dedicated to providing innovative solutions to businesses across various industries. With a focus on cutting-edge technologies and a commitment to excellence, empowering clients to thrive in the ever-evolving digital landscape. Seeking a dynamic and experienced Sales Team Lead to join the team....

  • Sales Team Lead

    4 days ago

    York, North Yorkshire, United Kingdom Primis Full time

    Job Description *Sponsorship is not available* A leading tech consulting firm dedicated to providing innovative solutions to businesses across various industries. With a focus on cutting-edge technologies and a commitment to excellence, empowering clients to thrive in the ever-evolving digital landscape. Seeking a dynamic and experienced Sales Team Lead...

  • Sales Team Lead

    2 weeks ago

    York, North Yorkshire, United Kingdom Primis Full time

    Sponsorship is not available* A leading tech consulting firm dedicated to providing innovative solutions to businesses across various industries. With a focus on cutting-edge technologies and a commitment to excellence, empowering clients to thrive in the ever-evolving digital landscape. Seeking a dynamic and experienced Sales Team Lead to join the team....

  • IT Service Team Lead

    2 weeks ago

    North Yorkshire, United Kingdom The Wilf Ward Family Trust Full time

    IT Services Team Lead£40,000YorkPermanentFull timeThe Wilf Ward Family Trust have an exciting new role Due to expansion, this is to support and develop ourdigitally transform goals. Are you looking for a new challenge? Where you can make a difference?Are you an inspirational individual wanting to work within a values-based organisation? If so, we have an...

  • IT Service Team Lead

    5 days ago

    North Yorkshire, United Kingdom The Wilf Ward Family Trust Full time

    IT Services Team Lead £40,000 York Permanent Full time The Wilf Ward Family Trust have an exciting new role Due to expansion, this is to support and develop ourdigitally transform goals. Are you looking for a new challenge? Where you can make a difference? Are you an inspirational individual wanting to work within a values-based organisation? If so, we...

  • Registered Manager

    6 days ago

    Newcastle Upon Tyne, North East, United Kingdom TEAM Full time

    A leading Care and Education Provider is actively recruiting an experienced Registered Manager to look after 5 vulnerable children. All their childrens homes have Good or Outstanding OFSTED ratings, and the company has been named in the Top 100 in the 2023 Inspiring Workplaces Awards. Along with a salary of £50,000 per annum, you will also receive a bonus...

  • Study Manager Team Lead

    3 weeks ago

    North Yorkshire, United Kingdom Hyper Recruitment Solutions LTD Full time

    We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies. KEY DUTIES AND RESPONSIBILITIES: Your...

  • Study Manager Team Lead

    3 weeks ago

    North Yorkshire, United Kingdom Hyper Recruitment Solutions LTD Full time

    We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies.KEY DUTIES AND RESPONSIBILITIES:Your duties...

  • Study Manager Team Lead

    2 days ago

    North Ormesby, United Kingdom Hyper Recruitment Solutions Full time

    We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies.Read the overview of this opportunity to...

  • Study Manager Team Lead

    4 days ago

    North Yorkshire, United Kingdom Hyper Recruitment Solutions Full time

    Job Description We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies. KEY DUTIES AND...

  • Study Manager Team Lead

    1 month ago

    North Yorkshire, United Kingdom Hyper Recruitment Solutions Full time

    We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies. KEY DUTIES AND RESPONSIBILITIES: Your...

  • Study Manager Team Lead

    1 month ago

    North Yorkshire, United Kingdom Hyper Recruitment Solutions Full time

    We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies. KEY DUTIES AND RESPONSIBILITIES: Your...

  • Study Manager Team Lead

    4 weeks ago

    North Yorkshire, United Kingdom Hyper Recruitment Solutions Full time

    We have an exciting new opportunity for a Study Manager Team Lead to join a leading international CRO based in the North Yorkshire area. As the Study Manager Team Lead you will be responsible for directly line managing a team of Study Managers for regulatory and non-regulatory small molecule bioanalytical studies.KEY DUTIES AND RESPONSIBILITIES:Your duties...