Customer Orders Administrator
3 months ago
**Customer Orders Administrator**
**Birchwood (WA3) - potential to work from home 2 days a week, once trained**
**Initial 6 month contract - likely to be extended and on-going for the right person**
**37 hours a week - working either 08:30 - 16:30 or 10:00 - 18:00 (on a rota’d basis)**
**Up to £16.15 an hour PAYE / umbrella contract rates also available**
Do you pride yourself on providing excellent customer service? Do you enjoy helping customers? Have you got a strong eye for detail? If you answered “yes” to these questions, this could be the opportunity you have been looking for
We are looking for a Customer Orders Administrator to join a Fortune 100 global supplier of world class engines at their Birchwood site. Working within their expanding aftermarket operations, you’ll own the relationship with customers and be heavily involved in the customer relations - it’s fast paced and varied You’ll be able to get stuck in & work with your team, to provide excellent service.
**Daily tasks for the Customer Orders Administrator will include**:
- Logging incoming customer enquiries and responding in a timely manner.
- Using multiple reports for identifying potential problems.
- Interpreting the voice of the customer.
- General administration duties within the customer operations team.
- Regular contact points with the customer, both on the phone and through Teams.
- Provide general updates to customers on their account, via presentations.
**What we’re looking for from you**:
- Customer Operations function experience, must be used to negotiating with customers.
- Good computer skills, including Microsoft Office (word, excel, power point)
- Experience in Excel manipulation (Pivots/V-look up) would be highly advantageous.
- Proven ability to maintain react and think quickly to fast moving fluid situations.
- Confident communicator able to build strong working relationships.
- Demonstrate meticulous levels of attention to detail.
- Strong flexible team player with the ability the work autonomously.
- Experience of using SAP or Salesforce or any CRM system is highly advantageous.
**Job Types**: Full-time, Temporary contract
**Salary**: £14.66-£21.65 per hour
Expected hours: 37 per week
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Warrington, WA3 6YF
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