Part-time Customer Service Representative

6 months ago

Dumbarton, United Kingdom Opos Limited Full time

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

**More about Opos as a company**:
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

At Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
- Hours: Our business currently operates between the hours of 9am and 6pm.
- We are currently closed at weekends.
- Immediate start date available.
- Based in Dumbarton

**What will you get?**
- Yearly Salary up to £23,500 (£12.05 per hour) (this will be pro-rata'd dependent on your agreed working hours)
- Monthly bonus where you could earn an additional £3000 per year
- Flexible and Hybrid working schedule for better work life balance.
- Structured career progression to move into a higher-level position
- 28 Days Paid Holiday with ability to earn up to 32 days based on tenure
- NEST pension scheme
- In job qualifications
- Internal Incentive programme (over and above bonus scheme)
- Robust & structured training provided (2-week training programme)
- Free car parking & local access to transport links
- Casual Dress Code
- Early finish on your birthday
- Employee of the Month Scheme

**What are we looking for?**
- Ability to work 10:00-14:00 shift Monday to Friday
- Personality is important - Listening & questioning skills, empathy, building rapport
- Upbeat, enthusiastic and friendly people
- Motivated to give excellent customer service
- People who want to learn, grow & progress
- Be confident using a computer and phone
- Ability to work independently & also in a team
- Previous experience is desired but is not essential for this role

**What will you do?**
- Key Responsibilities:_
- Inbound & outbound calls
- Offering solutions and advice to deal with customers’ financial situation
- Assessing a customer’s affordability
- Identify & manage vulnerable customers
- Taking payments and setting up payment plans
- Negotiating the settlement of outstanding customer debt
- Work towards performance and quality targets
- Manage customer accounts on the computer whilst speaking on the phone

Any questions please do not hesitate to contact us on 0141 428 3990.

**Customer feedback**:
5* - I had a very nice lady, her name is June. She helped me a lot and was the first person from Opos who actually knew what I was talking about. She explained so politely not like others being so rude. Only giving 5 stars for for June. Lovely person. Thank you

5* - The agent Jack was very professional, polite and so understanding. Thanks for explaining everything so clearly. No judgement from this guys, they just want to help you get everything sorted. I could not ask for a better agent to speak to. If in any doubt just speak to them, they know things can sometimes go wrong.

5* - Excellent customer service.
Financial difficulty can be a very stressful situation but with the help of OPOS friendly team members I managed to arrange an affordable pay back scheme.
Such a huge weight off my shoulders

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Able to work 10:00-14:00 shift Monday to Friday?

Work Location: In person

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